Read More About Customer Service Agent

1 semana atrás


Lisboa, Portugal Betting & Gaming Limited Tempo inteiro

.Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral. Be available and provide an accurate solution for customers during the first contact via phone, email, and chat. Keep customers informed about company products, services, and promotions. Demonstrate an ownership and deliver the first-class service to ensure the exceeding customer expectation to ensure company growth. ScopeNew and existing customers, who need support on their online gaming activities. Responsibility for revenue retention and customer satisfaction. Key responsibilities : Communication Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen to the customer's problem carefully, then answer their question.- Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems.- Provide customers accurate and relevant information about products, services and promotions based on needs.- Educate customers to use all online self-service tools. Drive improvements Seek constantly for improvements to exceed customer's expectation and help company to grow.- Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction.- Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed.- Work towards simplifying the existing processes to reduce effort. Performance – Quality, Customer Focus and Productivity Be customer focused, drive productivity and quality of all your tasks to be able provide 1st class service to our customers.- Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets- Perform against all key Customer service goals.- Knowing individual targets and individual performance management Self-development Take ownership for your development. Look for opportunities to grow.- Work on individual career progression plan and manage training plan completion.- Have an overview about required development activities and participate on them as well.- Looks for feedback and development activities to improve in skills related to the current work.- Developing others - create and support opportunities for building skills to execute current and future responsibilities.- Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training



  • Lisboa, Lisboa, Portugal Betting & Gaming Limited Tempo inteiro

    Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin...


  • Lisboa, Portugal Betting & Gaming Limited Tempo inteiro

    Entain  is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...


  • Lisboa, Portugal Betting & Gaming Limited Tempo inteiro

    Entain  is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...


  • Lisboa, Portugal Betting & Gaming Limited Tempo inteiro

    Entain  is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...


  • Lisboa, Lisboa, Portugal BluSelection Tempo inteiro

    Customer Service Agent for Eye Products (German Speaker) We are looking for a communicative and open-minded customer service representative for an eye health products company to competently handle customer enquiries. Would you like to put your skills to the test in one of Europe's most popular metropolises? Then read on and find out more about this great...


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    Reference: MALIAbout Lisbon:Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches...

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    Lisboa, Portugal Customer Service Central Europe Aut Tempo inteiro

    Entain  is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector.With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker,...


  • Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Reference: MALIAbout Lisbon:Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches...


  • Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Reference: MALI About Lisbon: Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful...


  • Lisboa, Lisboa, Portugal Betting & Gaming Limited Tempo inteiro

    We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 30 major established B2C brands, and with a focus on sustainability and growth, we will transform our...

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    Lisboa, Lisboa, Portugal Kaizen Gaming Tempo inteiro

    We are Kaizen GamingKaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than...

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    Lisboa, Portugal Kaizen Gaming Tempo inteiro

    **We are Kaizen Gaming** Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are looking for a communicative and open-minded customer service representative for an eye health products company to competently handle customer enquiries.Would you like to put your skills to the test in one of Europe's most popular metropolises? Then read on and find out more about this great opportunity in Lisbon.Your responsibilities and impact as a...


  • Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

    Are you a German speaker looking for a new challenge in sunny Lisbon?We are currently recruiting customer service agents for our I-Gaming client for the office in Parque das Nações, Lisbon.Descrição/Funções:Communication:Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen...

  • Customer Service Agent

    4 semanas atrás


    Lisboa, Portugal Adecco Recursos Humanos Tempo inteiro

    Are you a German speaker looking for a new challenge in sunny Lisbon?We are currently recruiting customer service agents for our I-Gaming client for the office in Parque das Nações, Lisbon.Descrição/Funções:Communication:Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen...


  • Lisboa, Portugal Buscojobs PT C2 Tempo inteiro

    We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 30 major established B2C brands, and with a focus on sustainability and growth, we will transform our...


  • Lisboa, Lisboa, Portugal Betting & Gaming Limited Tempo inteiro

    We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 30 major established B2C brands, and with a focus on sustainability and growth, we will transform our...

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    Lisboa, Lisboa, Portugal Betting & Gaming Limited Tempo inteiro

    Customer Service Agent - Danish (M/F/D) - Lisbon Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined...

  • Customer Service Agent

    4 semanas atrás


    Lisboa, Portugal City Job Offers Tempo inteiro

    **Customer Service Agent (Dutch market) for Microsoft in Lisbon** Your talent is needed! Ensure that customers have a great customer care experience by joining this innovative company. **Dutch-speaking Customer Service Agent for Microsoft** Reach new bounds in your career. Take this opportunity to leave your mark and make memories in Lisbon. Read on and...