Business Excellence Lead

Join our team at AMGEN Capability Centre Portugal, number 1 company in Best Workplaces - Great Place to Work Institute . We have a team of over 300 talented people and more than 35 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people's lives.
Business Excellence Lead
What you will do
The role takes place in the ACCP (Amgen Capability Center Portugal) Leadership Team. It serves as an air traffic controller for the ACCP General Manager and the Leadership Team, as a driver of business excellence in operations and an integrator connecting workstreams aimed at continuous improvement and innovation that would otherwise remain siloed, as a communicator connecting and supporting the leadership team and the broader organization, as an honest broker and truth teller when the leaders need a wide-ranging view without turf considerations, as a confidant without an organizational agenda.
The role and its team chip in via a continuous improvement and innovation roadmap, accompanying initiatives, solutions, proposals and expert support in delivering on the found opportunities in all areas where ACCP gets involved. The role and its team bring deep know-how of improvement and innovation methods, processes and tools.
Next, the job has the accountability for leading the FP&A and reporting processes, addressing systemic challenges & process limitations, as well as bringing a wide range of innovation into the way the country/subregional/regional teams' work across the ex-US markets, as to better lead the overall workload issue in this sphere.
The Business Excellence Lead is responsible for independently driving business process excellence by collaborating with global functions, ex-US regions, and US functions. The lead is responsible to drive implementation of Global-2-Local projects using available resources at the capability center.
Job Responsibilities:
1. Leadership and Continuous Improvement
Accountable for the development of a service, performance and growth culture by establishing change and innovation as core values within the ACCP, which will support the focus on user experience.
Facilitate the governance of Amgen's leadership team ACCP: work with ACCP General Manager to organize Leadership Team and governance to achieve strategic objectives, interface for partners on governance-related topics.
Support the Leadership team in strategy development & realization, priorities identification, course correction as needed, drive effective decision-making, drive internal and external presentation development, including advisory board, Tier 2 presentations & reports on business performance.
Establish and articulate a clear strategy for continuous improvement in process and procedures to drive sustainable productivity over time.
Collaborate effectively with peers, functional leads and other partners across the organization, demonstrating influence without formal authority to drive initiatives forward.
Responsible for effectively leading, managing, and developing the Business Excellence Team to achieve dedication and strong engagement.
Lead programs and projects at ACCP and international level: transversal coordination with the various leaders, project managers, process planning, support, and advice, monitoring of project progress, and key planning.
2. Service Excellence and Customer Satisfaction
Act as a liaison with key partners, including VPs and functional leaders, to ensure clear communication and cultivate collaboration, driving alignment and support for business initiatives.
Ensure that the ACCP delivers a customer-focused and efficient service, acting as a partner concern point for customers to raise issues and discuss concerns regarding service delivery.
Ensure user experience and satisfaction of ACCP customers is led effectively to build the foundation for a business collaborating relationship with all internal customers.
Responsible for the ACCP performance survey with partners to ensure service delivery exceeds their expectations, and process & quality issues are resolved effectively.
3. Financial Planning and Productivity Integration
Collaborate with the ACCP Finance Head in the forecasting exercise, including Budget, Long Range Strategy, and Forecasts, to ensure alignment with organizational financial targets and strategic goals.
Drive the integration of productivity targets and efficiency gains into the financial planning process, ensuring they are aligned with overall financial objectives.
Provide actionable insights and recommendations to senior leadership, focusing on achieving financial targets through enhanced productivity and efficiency initiatives.
Provide insights and recommendations to senior leadership on financial performance, risk management, and investment decisions.
4. Technology Integration and Process Optimization
Champion the introduction of technology in everyday business processes across all ACCP capabilities.
For GCO ELMAC, be the initiator for the implementation and maintenance of full-scope financial planning tool, ensuring efficient and seamless operations.
Drive the adoption of financial technology solutions, such as Alteryx, Tableau, Databricks, to enhance reporting and data-driven decision-making.
Bridge gaps between global, regional, and local financial processes, and challenge the status quo to drive further efficiencies and standardization.
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.
Qualifications
Master's degree in finance, Business Administration, or a related field.
10+ years of solid experience in financial planning and analysis, key planning, and process improvement within a global organization.
Demonstrates a genuine and strong leadership capability with the ability to build and motivate strong direct and virtual teams to achieve the vision. Experience in leading cross-functional teams and programs & projects at an international level in a complex environment.
Demonstrated ability to articulate and implement a clear strategy for continuous improvement and process optimization.
Expertise in financial management systems and technology solutions, such as financial planning tools and Tableau Dashboards.
Exceptional communication and influencing skills, with the ability to act as a liaison between customers, leadership teams, and cross-functional partners.
Experience in developing and maintaining a service and culture of realization within an organization.
Capability to lead user experience and satisfaction, ensuring service delivery exceeds expectations.
Strong analytical and problem-solving skills, with the ability to provide insights and recommendations on financial performance and risk management.
Experience in governance facilitation and supporting leadership teams in strategy development and completion.
Ability to evaluate local market needs and develop sustainable, tailor-made financial solutions, using global standard methodologies and experience.
Commitment to fostering collaboration between global, regional, and local teams, facilitating knowledge exchange and cross-functional alignment.
Communicates & influences effectively and develops positive relationships across functions and levels within the organization (i.e. effective relationship and partner management).
Demonstrates a genuine leadership capability with the ability to build and motivate strong direct and virtual teams to achieve our vision.
Cultivating Innovation, adopting the concept that the business should never stand still, always challenging the status quo to compete and win, with proactivity search on external benchmarking & internal connections.
Organizational Savvy, using their understanding of the business and our culture to move things forward and land them.
Internal entrepreneurship approach to explore new opportunities to Amgen: curiosity & willingness, propose solutions, stimulator of exchanges (coordination / creating links), ability to adapt in an ever-changing context.
Ability to think critically, anticipate problems and propose solutions.
What you can expect of us
As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
Vast opportunities to learn and move up and across our global organization.
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits.
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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