Business Transformation Operations Excellence Lead
1 semana atrás
Unlock Business Potential with Teleperformance
We're seeking a Business Transformation Operations Excellence Lead to join our dynamic team at Teleperformance Portugal. As a key member of our operations excellence team, you'll drive technology, analytics, and process excellence for our clients.
About the Role:
- Support project initiatives by identifying and analyzing preliminary business needs and processes.
- Dissect business requirements to uncover true needs and identify opportunities for improvement.
- Create, execute, and maintain an 'AS IS' to 'TO BE' Roadmap for transformation.
- Re-design business processes to enhance efficiency and effectiveness.
- Document and present business processes clearly to stakeholders.
- Create and analyze business strategies and process maps.
- Identify opportunities for process improvements and innovation.
- Demonstrate advanced understanding of business processes, internal control risk management, IT controls, and related standards.
- Evaluate complex business and technology risks, implementing internal controls to mitigate these risks while identifying opportunities for enhancement.
Your Profile:
- Portuguese Native and English B2 (minimum).
- Proven experience in business transformation or consulting roles.
- Lean Six Sigma Green belt/black belt.
- Strong analytical skills and ability to dissect business requirements.
- Expertise in creating and maintaining transformation roadmaps.
- Experience in re-designing business processes and documenting them effectively.
- Familiarity with business strategies, process maps, and internal controls.
- Excellent communication skills for presenting to diverse stakeholders.
- Ability to work collaboratively in a team-oriented environment.
- A proactive mindset focused on identifying and implementing process improvements.
About Us:
We're a leading multinational company offering exciting opportunities for career growth and development. Our team provides services in 35 languages and has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
What We Offer:
- A competitive salary of approximately €60,000 - €80,000 per annum, depending on experience.
- Opportunities for career advancement and professional growth.
- A dynamic and multicultural work environment.
- Free language courses, sport activities, and organized events.
- Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit.
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection.
About the Location:
Our office is located in a modern, centrally located building with easy access to public transportation.
Join Our Team:
At Teleperformance Portugal, we're committed to providing exceptional service to our clients and creating a positive work environment for our employees. If you're a motivated and results-driven individual looking to advance your career, apply now to become a part of our team.
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