Business Transformation Operations Excellence Lead

1 semana atrás


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

Unlock Business Potential with Teleperformance

We're seeking a Business Transformation Operations Excellence Lead to join our dynamic team at Teleperformance Portugal. As a key member of our operations excellence team, you'll drive technology, analytics, and process excellence for our clients.

About the Role:

  • Support project initiatives by identifying and analyzing preliminary business needs and processes.
  • Dissect business requirements to uncover true needs and identify opportunities for improvement.
  • Create, execute, and maintain an 'AS IS' to 'TO BE' Roadmap for transformation.
  • Re-design business processes to enhance efficiency and effectiveness.
  • Document and present business processes clearly to stakeholders.
  • Create and analyze business strategies and process maps.
  • Identify opportunities for process improvements and innovation.
  • Demonstrate advanced understanding of business processes, internal control risk management, IT controls, and related standards.
  • Evaluate complex business and technology risks, implementing internal controls to mitigate these risks while identifying opportunities for enhancement.

Your Profile:

  • Portuguese Native and English B2 (minimum).
  • Proven experience in business transformation or consulting roles.
  • Lean Six Sigma Green belt/black belt.
  • Strong analytical skills and ability to dissect business requirements.
  • Expertise in creating and maintaining transformation roadmaps.
  • Experience in re-designing business processes and documenting them effectively.
  • Familiarity with business strategies, process maps, and internal controls.
  • Excellent communication skills for presenting to diverse stakeholders.
  • Ability to work collaboratively in a team-oriented environment.
  • A proactive mindset focused on identifying and implementing process improvements.

About Us:

We're a leading multinational company offering exciting opportunities for career growth and development. Our team provides services in 35 languages and has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

What We Offer:

  • A competitive salary of approximately €60,000 - €80,000 per annum, depending on experience.
  • Opportunities for career advancement and professional growth.
  • A dynamic and multicultural work environment.
  • Free language courses, sport activities, and organized events.
  • Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit.
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection.

About the Location:

Our office is located in a modern, centrally located building with easy access to public transportation.

Join Our Team:

At Teleperformance Portugal, we're committed to providing exceptional service to our clients and creating a positive work environment for our employees. If you're a motivated and results-driven individual looking to advance your career, apply now to become a part of our team.


  • Business Transformation Lead

    4 semanas atrás


    Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    Unlock Your Potential as a Business Transformation Senior ConsultantAre you ready to drive technology, analytics, and process excellence for our clients? As a Business Transformation Senior Consultant at Teleperformance Portugal, you will play a pivotal role in delivering transformation projects that exceed expectations. With a strong analytical mindset and...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    About the RoleWe are seeking a highly experienced and skilled Global Operations Excellence Lead to join our team at Indie Campers.As a key member of our operations department, you will be responsible for developing and implementing strategies that drive operational excellence across our global fleet operations.


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Company OverviewAt Phiture, we strive to deliver exceptional operations excellence by implementing innovative processes and training strategies. As a Senior Operations Excellence Lead, you will play a pivotal role in driving our team's performance improvement.


  • Lisboa, Lisboa, Portugal Red Bull Tempo inteiro

    Job OverviewWe are seeking an experienced National Operations Manager to join our team at Red Bull. As a key member of our organization, you will play a crucial role in driving business growth and excellence.Job DescriptionAs a National Operations Manager, you will be responsible for leading the operations function across the country. Your primary focus will...

  • Data Transformation Lead

    4 semanas atrás


    Lisboa, Lisboa, Portugal AXA Group Tempo inteiro

    Job OverviewWe are seeking a skilled Data Transformation Lead to join our team as a Cluster Operations Specialist at AXA Group. In this role, you will be responsible for leading the transformation of data technology within our organization, driving customer experience and operational efficiency.About the RoleThis is an exciting opportunity to join a dynamic...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleAre you a strategic thinker with a passion for optimizing warehouse operations? Do you have experience in process mapping, visualization, and design? We are seeking a Warehouse Business Process Specialist to lead our warehouse operations and drive operational excellence.Key ResponsibilitiesLead the design, mapping, and documentation of business...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal is seeking a Business Operations Excellence Manager to join their team. As a key member of our organization, you will be responsible for driving business growth and improving operational efficiency.In this role, you can expect a competitive salary of approximately 50,000€ per annum, commensurate with experience and qualifications.The...


  • Lisboa, Lisboa, Portugal Digital Transformation Tempo inteiro

    Transformative Leadership OpportunityAt Digital Transformation, we're seeking a seasoned Tech Lead to spearhead meaningful digital transformation projects in the European Funds and Investments sector. As a key member of our team, you'll be responsible for leading the development of integrated, agile, and flexible master-class tools using .NET Core 6, SQL...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About Us: Buscojobs Portugal is a leading organization that empowers individuals to grow and succeed in their careers. We foster a culture of excellence, innovation, and collaboration, where talents are valued and encouraged to thrive.About the Role: As a Strategic Business Transformation Lead, you will play a pivotal role in driving business process...


  • Lisboa, Lisboa, Portugal Adecco Recruitment Tempo inteiro

    Job DescriptionAdecco Recruitment is seeking a highly skilled Servicenow Transformation Lead to join their Center of Excellence in Lisbon, Porto, or Braga. This role offers an excellent opportunity for a talented professional to take global transformation projects to the next level.About the JobThe Servicenow Technical Lead will lead and actively participate...


  • Lisboa, Lisboa, Portugal DNV Tempo inteiro

    Job DescriptionWe are seeking an experienced individual to drive operational excellence and change management activities in the Southern Europe, Middle East, Africa and Latin America region.The successful candidate will lead step-change improvements in operational performance, delivering greater value to customers, employees, DNV Energy Systems, and...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Company Overview: Indie Campers is a leading provider of high-performance global operating models and implementation of processes, policies, and procedures to drive operational results.Estimated Salary: $120,000 - $180,000 per annum.Job Description:We are seeking an experienced Operations Strategy Specialist to join our central team. As a key member of the...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleWe are seeking an experienced Process Excellence Manager to join our Operations team in transforming our internal processes. This is a pivotal role that will shape our planning, production, and customer delivery processes to elevate the customer experience.Key Responsibilities:Analyze process gaps and pain points, prioritize initiatives, and...

  • Business Operations Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Essity Tempo inteiro

    Job Summary:We are seeking a skilled Business Operations Manager to drive financial excellence and contribute to our team's success. This role will be responsible for delivering accurate budgets, forecasts, and performance outlooks, while collaborating closely with GBS and IT stakeholders.About the Role:This is an exciting opportunity to make a significant...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    At Siemens, we're committed to accelerating business transformation into a sustainable and digital future. Our Global Business Services (GBS) team enables our units worldwide and external customers to achieve this goal through optimized processes and expert-driven services.In our GBS Western Europe and Africa Hub, we're proud of our diverse team of over 1400...


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    About the RoleWe are seeking a highly experienced Business Transformation Lead to join our team in Portugal. The successful candidate will be responsible for driving business value realization through adoption and consumption of SAP's solutions.Key ResponsibilitiesDevelop and execute strategies to improve under-adopted solutions, processes, and...


  • Lisboa, Lisboa, Portugal Edp Pt Tempo inteiro

    About UsAt EDP, S.A., we are a global energy group dedicated to transforming the world's energy landscape. With over 45 years of experience and a presence in around 30 markets, we have established ourselves as a leader in renewable energies.We are committed to achieving an all-green status by 2030, leading the energy transition through our expertise and...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleThe Transformation Lead is responsible for aligning our information systems with the company's growth strategy. This involves driving organizational change and promoting a continuous improvement mindset.This role fosters the achievement of business goals and ongoing advancements while ensuring proper control of risk and quality of service...


  • Lisboa, Lisboa, Portugal Essity Tempo inteiro

    About the RoleWe are seeking a highly skilled Operations Excellence Director to join our team in Lisbon. As a key member of our GBS & IT controlling team, you will play a crucial role in driving operational excellence and digital transformation within our organization.Key Responsibilities:Collaborate closely with GBS and IT stakeholders to deliver accurate...

  • Business Transformation Lead

    4 semanas atrás


    Lisboa, Lisboa, Portugal Genpact Tempo inteiro

    At Genpact, we are seeking a highly skilled Business Transformation Lead to assume a key role in the full project lifecycle, focusing on business value and benefit realization.The successful candidate will be responsible for eliciting business and system requirements, creating requirement artefacts, user stories, and functional specifications.They will...