Process Excellence Manager for Operations Transformation

Há 5 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
About the Role

We are seeking an experienced Process Excellence Manager to join our Operations team in transforming our internal processes. This is a pivotal role that will shape our planning, production, and customer delivery processes to elevate the customer experience.

Key Responsibilities:
  • Analyze process gaps and pain points, prioritize initiatives, and develop roadmaps for transformation.
  • Design and implement key processes in Operations, ensuring scalability and high-quality results.
  • Collect user stories with customers, support Tech teams, and contribute to technical solution design.
  • Quantify process performance using KPIs and create transparency around process improvements.
  • Steer interdisciplinary teams, align stakeholders, and build process knowledge.
About You

To succeed in this role, you will need at least 5 years of experience in process management, continuous improvement, or project management. Experience in agile working is a plus. You should have a good understanding of Operations workflows and be willing to dive into Emma's system landscape.

What We Offer
  • A competitive salary of €60,000 - €80,000 per year.
  • Discounts on top-notch products.
  • Health insurance including dentist; 24 days holidays/year +1 day/year at Emma (max. 29 days).
  • The opportunity to collaborate with multinational teams.
  • Pet-friendly environment.
  • Exciting events.
  • All the tools you need to grow and ownership from the beginning.
About Us

Emma is transforming the world of sleep, and we want the highest-performing people to help us pull it off. We proudly celebrate diversity and are an equal-opportunity employer committed to promoting inclusion in our workplace.



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