Gbs Transformation and Service Excellence Leader

Há 1 mês


Lisboa, Lisboa, Portugal Syensqo Tempo inteiro
Job Overview and Responsibilities

Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement, and Human Resources activities. We are seeking an inspirational and highly skilled leader to contribute to this group's transformation.

The successful candidate will be responsible for leading, inspiring, and managing a team of experienced professionals, collaborating with the Head of GBS and the GBS Service Line Managers.

Key Responsibilities:

  • Leadership: Search for and hire a highly skilled GBS Transformation and Service Excellence Leadership Team (LT), including PMO Lead, Projects and Transitions Manager, Service Performance and Service Catalog Manager, Service Excellence Manager, Automation Manager, and Transformation Managers.
  • Transformation: Set the strategy for GBS, aligned with the Syensqo strategy, and create and own the transformation plan for GBS, delivering process transformation and automation and the associated productivity benefits.
  • Service Excellence: Set the Service Excellence strategy and approach for GBS, establish the continuous improvement methodology for GBS, and work with the Service Line Leadership and operational managers to support them and identify opportunities for process improvement and transformation.

Requirements:

  • Bachelor's degree or Master's degree.
  • Proven experience of minimum of 10-15 years in a shared services environment, with deep knowledge and experience in at least one of the GBS Service Lines (currently Finance, Credit Management, Procurement, and HR).
  • Experience in at least one of the areas you will be leading, e.g., Projects and Transition Management, Service Excellence, or Automation.
  • Strong leadership skills, inspiring team to look at things differently, and embark them in a new vision.
  • Excellent management skills, negotiation, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities.
  • Experience working with cross-functional teams and external vendors.
  • Fluent in English (both written & spoken).


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