Senior Process Excellence Manager
Há 1 mês
We are Emma – The Sleep Company, and we're pushing the boundaries of technology to transform the world of sleep. As our Process Excellence Manager, you will be responsible for shaping our internal processes to bring the customer experience to the next level.
About the RoleThis is an exciting opportunity to join our Process Excellence team and contribute to Emma's further growth in current and new markets. Your primary focus will be on analyzing gaps in our current processes and designing initiatives to transform them.
Key Responsibilities- Analyze and prioritize process gaps and pain points, designing initiatives to transform them.
- Develop a roadmap for developing key processes in Operations, ensuring scalability and quality.
- Collaborate with interdisciplinary teams to steer process improvement initiatives and ensure high-quality results.
- Build and share process knowledge, enabling stakeholders to adhere to new standards.
- Minimum 5 years of experience in process management, continuous improvement, or a related field.
- Good understanding of Operations workflow and system workflows.
- Ability to analyze problems, draw insights from data, and derive conclusions for improvements.
- Strategic thinking and long-term vision to bring our processes to the next level.
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