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HR Service Management Lead
Há 1 mês
At Convatec Inc., we are committed to delivering exceptional medical solutions that improve the lives of those we touch. As an HR Service Management Lead, you will play a crucial role in shaping our business for the better. Our goal is nothing short of excellence, and we invite talented individuals like you to join us on this journey.
Job Overview
We are seeking an experienced professional to lead our HR Service Management function. The ideal candidate will have a proven track record in developing and maintaining global support metrics, managing knowledge articles, and driving stakeholder management. This is a unique opportunity to make a significant impact on our organization's performance and contribute to our mission of #ForeverCaring.
About the Role
This senior-level position will be responsible for:
- Developing and maintaining global support metrics and measures dashboards to monitor performance and identify areas of improvement.
- Managing knowledge articles, defining roles and responsibilities, and ensuring all knowledge is accurate and timely.
- Stakeholder management, including providing communications and change management to influence managers and employees' approach to HR Services.
- Maintaining training content and tracking of GBS Induction and Operational License training.
- Identifying opportunities for continuous process improvement through data-driven decision-making.
- Responsible for making moderate improvements to processes, systems, or products to enhance performance.
- Maintaining Support Center surveys to ensure customer satisfaction and employee experience.
- Developing and maintaining SLAs for the global support centers.
What We Offer
As an HR Service Management Lead at Convatec Inc., you can expect a competitive salary range of $110,000-$140,000 per year, depending on your level of experience and qualifications. You will also enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Located in Lisbon, Portugal, this role offers a unique blend of work-life balance and cultural experiences.
About Us
Convatec Inc. is a global medical products and technologies company focused on solutions for the management of chronic conditions. With around 10,000 colleagues worldwide, we provide our products and services in almost 100 countries. Our revenue in 2023 exceeded $2 billion, solidifying our position as a leading player in the industry. Join our team and be part of a dynamic organization that values innovation, collaboration, and #ForeverCaring.
