Strategic HR Business Partner

1 semana atrás

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

**About Us**

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. As a global leader in management consulting, we offer multiple career paths for the world's best talent to have a real impact on business and society.

We count on your authenticity, exceptional work, and strong integrity. In return, we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world.

Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing, and IT. This diverse team of experts, operators, and specialists represent all levels from Partner to entry-level staff, operating across the globe in multiple countries.

About the Job

As a seasoned HR Shared Services Leader, you will lead and be accountable for the successful delivery of HR operational processes across various geographies. Your focus will be on continuous process improvement and expanding the scope of services delivered, while maintaining process KPIs and SLAs.

You will partner with Regional HR and other functional teams to facilitate, support, and execute organizational procedures and participate in transformational initiatives as needed.

Responsibilities include:

  • Lead and oversee all HR operational processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team.
  • Maintain and monitor service level KPIs and SLAs for all processes.
  • Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics.
  • Administer and maintain Workday data points to ensure 100% data accuracy and integrity.
  • Manage and resolve escalated queries within defined timelines and organizational guidelines.
  • Harmonize HR processes across business units/geographies and identify opportunities for optimization.
  • Achieve targets and performance standards expected from the Shared Services organization.
  • Participate in internal and external audits as required.
  • Develop a future-focused HR Shared Services strategy to evolve the HR shared services function.
  • Identify and implement service improvement activities using process improvement methodologies and innovative thinking.
  • Understand business goals and market trends to recommend and influence new approaches.
  • Represent GS New Delhi within the wider Global HR community.
  • Continuously evaluate the HRSSC service with key stakeholders and customers, using feedback and operational data to improve overall service.
  • Establish the HRSSC Lisbon team.

Your Qualifications

A Bachelor's or Master's degree in Business, Human Resources, Organization Development, or a related field is required.

You must have minimum 10-12 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders.

Experience in managing and leading teams in an HR shared service environment that offers a wide range of services across the full employee lifecycle is essential.

A track record of reliable delivery and continuous improvement in a shared service environment is necessary.

Knowledge of HR compliance, administration, generalist activities, and management information (MI) reporting is required.

Strong understanding of Data Protection legislation and experience managing data requests is essential.

Exceptional interpersonal skills, sound judgment, and the ability to juggle competing priorities are necessary.

The estimated salary for this position is $120,000 - $180,000 per annum.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under law.

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