It Technology Services Specialist

4 semanas atrás


Lisboa, Portugal Sap Se Tempo inteiro

.Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowABOUT SAPAs market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.PURPOSE AND OBJECTIVESClient Services - Office Technology and EMEA (OTE) is a regional field IT organization but also a global provider for IT Infrastructure Services such as meeting rooms, printer rooms, server rooms, etc.We ensure the Rock-Solid operations for the services in scope, across the globe, through a combination of Managed Service and internal experts.We are looking for an IT Meeting Room Technology Specialist to join our global team. The successful candidate will be responsible for monitoring and supporting the technology for our meeting rooms. This includes troubleshooting audiovisual meeting room equipment, ensuring that all technology is functioning properly.This role is vital to operational support of our managed meeting room service, planning infrastructure changes with our central teams, creating, and maintaining documentation of all infrastructure, developing business process improvements for our support organization.Alongside the standard operational topics, some of the current projects within the scope of the job are aimed at improving and developing our AV standards, meeting rooms, events, and supporting new installations. Developing AV support process through process automation using the O365 Power suite applications for critical business processes.This role offers a fantastic opportunity to join a unique team that is committed to diversity, equity and inclusion whilst developing skills in project management, operational management, and other areas of IT.As an IT Meeting Room Technology Specialist, you will be part of the Office Technology Experience unit.EXPECTATIONS AND TASKSTechnical TasksYou will be responsible for assisting the team with the administration of the operations, management, project management, infrastructure support, and administration. The main area of focus will be Meeting Room Technologies, Service Now Ticket Data, analytics and reporting. Drive testing, training, and documentation in relation to AV and Unified Communications technologies across the meeting room ecosystem



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