Senior Operations Manager
2 semanas atrás
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
PT
Email
Share
Share
Share
Share
Share
Job Description: Come and work with us. We are looking for a Senior Operation Manager to lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational KPI's across the site.
Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.
As a Senior Operations Manager in this project, your daily responsibilities will include:
Direct involvement in the recruitment, selection induction and ongoing skills development for all direct reports, ensuring we attract and retain the best talent. Line management responsibility for campaign Operations Managers. Ensure CLOE metrics are consistently achieved and appropriate actions taken to address any shortfall. Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against KPI's. Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary. Management of any campaign migration or new business implementation. To ensure actions from Employee Satisfaction survey are implemented and continuously reviewed. Overall accountability for training, development and mentoring of direct reports to provide opportunities for skills expansion and career development. Manage client relationship at an operational level in terms of coordinating information and data requests and delivery of these within agreed timescales and to required quality. Co-ordination of responses to any client change control requests. Ensure call monitoring is undertaken in line with CLOE and reported monthly across representative sample of all transaction types and appropriate action taken to correct any shortfall. Ensure client satisfaction surveys are undertaken and action plans implemented and reviewed. Management of any client escalations relating to the Operational team's performance. To succeed in the role, you will need to have:
Native our proficient English (mandatory) Other European language will be a plus Four or more year's directly related experience including two or more years Team Management experience. Track record demonstrating successful customer relationship management. At least 12 months of experience as Operations Manager. Strong leadership skills with ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills. Customer relationship management skills. Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals. Effective problem solving skills. Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Lisbon, Portugal Education and experience Degree in Business Administration/Management or equivalent combination of education and directly related experience. Previous relevant experience as Operations Manager Specific Requirements (when necessary) Availability to travel Out-of-hours support Benefits. Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today
-
Senior Operations Manager
2 semanas atrás
Santarém, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: PT Email Share Share Share Share Share Job Description: Come and work with us. We are looking for a Senior Operation Manager to lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational...
-
Senior Operations Manager
2 semanas atrás
Santarém, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: PT Email Share Share Share Share Share Job Description: Come and work with us. We are looking for a Senior Operation Manager to lead teams to meet and exceed business objectives ensuring the consistent achievement of all financial and operational...
-
Santarém, Portugal Groupe BBL Tempo inteiro**Post and missions**: Interlog Group is a french IT company specialized in the publishing and hosting of collaborative solutions in the logistics and transport area. Our clients are SMEs and big companies, both nationally and internationally. With over 20 years of experience, Interlog plays a vital role in the supply chain, offering innovative services...
-
Key Account Manager
Há 1 mês
Santarém, Portugal Grabjobs Portugal Tempo inteiroSobre o nosso cliente Our client is a leading producer in the furniture sector, specializing in high-quality and innovative solutions. With a commitment to excellence, we are seeking a dynamic and experienced Key Account Manager to join the team and drive growth in international markets. This role offers a unique opportunity to manage key clients, nurture...
-
Site Manager
2 meses atrás
Santarém, Portugal Grupo Aldesa Tempo inteiroSomos un referente global en construcción y desarrollo de infraestructuras con una posición consolidada en energías renovables, concesiones, soluciones tecnológicas y actividades inmobiliarias. Con proyectos en 15 países de tres continentes, nuestra actividad se concentra en España, México, Sudamérica y Polonia como principales mercados...
-
International Business Development Manager
1 semana atrás
Santarém, Portugal Kelly Services-Portugal Tempo inteiro**Localização**: Santarém **Sector**: Vendas **Descrição**: Kelly Services is recruiting a Senior Business Development Manager, with marketing and market development experience in agricultural crops for the EMEA region. **Responsibilities**: - Develop new relationships in an effort to grow business and help company expand; - Meet with customers and...
-
Key Account Manager
2 semanas atrás
Santarém, Portugal Michael Page Tempo inteiroSobre o nosso cliente Our client is a leading producer in the furniture sector, specializing in high-quality and innovative solutions. With a commitment to excellence, we are seeking a dynamic and experienced Key Account Manager to join the team and drive growth in international markets. This role offers a unique opportunity to manage key clients, nurture...
-
Key Account Manager
2 meses atrás
Santarém, Portugal Michael Page Tempo inteiroSobre o nosso cliente Our client is a leading producer in the furniture sector, specializing in high-quality and innovative solutions. With a commitment to excellence, we are seeking a dynamic and experienced Key Account Manager to join the team and drive growth in international markets. This role offers a unique opportunity to manage key clients, nurture...
-
Site Manager
2 meses atrás
Santarém, Portugal Aldesa Tempo inteiroSomos un referente global en construcción y desarrollo de infraestructuras con una posición consolidada en energías renovables, concesiones, soluciones tecnológicas y actividades inmobiliarias. Con proyectos en 15 países de tres continentes, nuestra actividad se concentra en España, México, Sudamérica y Polonia como principales mercados...
-
Site Manager
2 semanas atrás
Santarém, Portugal Aldesa Tempo inteiroSomos un referente global en construcción y desarrollo de infraestructuras con una posición consolidada en energías renovables, concesiones, soluciones tecnológicas y actividades inmobiliarias. Con proyectos en 15 países de tres continentes, nuestra actividad se concentra en España, México, Sudamérica y Polonia como principales mercados...
-
Site Manager Mecánico
Há 3 dias
Santarém, Portugal Aldesa Tempo inteiroSomos un referente global en construcción y desarrollo de infraestructuras con una posición consolidada en energías renovables, concesiones, soluciones tecnológicas y actividades inmobiliarias. Con proyectos en 15 países de tres continentes, nuestra actividad se concentra en España, México, Sudamérica y Polonia como principales mercados...
-
Assessor Financeiro/contabilidade Sénior
2 meses atrás
Santarém, Portugal UWU Solutions Tempo inteiro**Description**: Para além da Contabilidade, a UWU atua na área da consultoria fiscal, de payroll e de apoio à gestão, nas quais adotamos os softwares mais inovadores, para garantir que com o cliente tem a informação atualizada sobre o seu negócio. Queres evoluir a nível profissional? Então este é o momento para iniciar um novo projeto, e a UWU...
