Consumer Engagement Services Nutritionist | English Speaker

3 meses atrás

Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

.Position SnapshotLocation: PortugalCompany: Nestlé Business ServicesFull-time / RemoteFluent in English Rotative 8-hour shiftsPosition SummaryThe Consumer Engagement Services (CES) Nutritionist will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features and functionalities as per standard procedure. Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions and any health issue of the consumers or consumer's baby.A day in the life of...Respond to customer queries via phone and written channels in a timely and accurate wayProvide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goodsOffer counselling and suggestions of positive alterations in nutrition and dietary restrictions of the consumers and their children or babiesFollow up with customers to ensure their issues are resolvedTreat serious and sensitive consumer contacts following the specific guidelinesBehave as an ambassador for our brands and productInform customers about new products, functionalities and campaigns, if anyGather consumers' feedback and complete a FAQ database and knowledge-based documentsBuild a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision makingEnsure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely mannerRedirect consumer questions to appropriate stakeholders in case of impossibility in providing an answerWhat will make you successfulAdvanced written and spoken knowledge of EnglishBachelor's degree in Nutrition/Dietetics, Life Science, Food Science, or similar1+ years of experience advising clients on food intake choices and meal planningKnowledge of baby and adult nutrition (steps for baby and diet intake for adult)Experience in customer relationsExcellent communication and problem-solving skillsCapable of multi-tasking and being autonomous while working remotelyAttention to detail, flexibility, and willingness to learn new ways of work and technologiesWhat we offerHere at NBS Lisbon we care about our talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance

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