Consumer Engagement Services Nutritionist | English Speaker

3 semanas atrás

Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

Position Snapshot

Location: Portugal

Company: Nestlé Business Services

Full-time / Remote

Fluent in English
Rotative 8-hour shifts

Position Summary

The Consumer Engagement Services (CES) Nutritionist will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features and functionalities as per standard procedure. Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions and any health issue of the consumers or consumer's baby.

A day in the life of...

Respond to customer queries via phone and written channels in a timely and accurate way

Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods

Offer counselling and suggestions of positive alterations in nutrition and dietary restrictions of the consumers and their children or babies

Follow up with customers to ensure their issues are resolved

Treat serious and sensitive consumer contacts following the specific guidelines

Behave as an ambassador for our brands and products

Inform customers about new products, functionalities and campaigns, if any

Gather consumers' feedback and complete a FAQ database and knowledge-based documents

Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making

Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner

Redirect consumers' questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

Advanced written and spoken knowledge of English

Bachelor's degree in Nutrition/Dietetics, Life Science, Food Science, or similar

1+ years of experience advising clients on food intake choices and meal planning

Knowledge of baby and adult nutrition

Experience in customer relations

Excellent communication and problem-solving skills

Capable of multi-tasking and being autonomous while working remotely

Attention to detail, flexible, and willing to learn new ways of work and technologies

What we offer
Here at NBS Lisbon, we care about our talents, and we continuously work to keep our teams engaged and our people achieving their best professional performance, while also focusing on personal development and work-life balance. Joining NBS Lisbon will bring you:

Development of expertise in Nestlé's Shared Services Business

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Meal card

Flex benefits - at NBS Lisbon you can choose what benefit is most suitable for you

Become part of the Nestlé Club and get discounts with several partners

Company laptop and other equipment according to professional needs

E-learning courses and training programs to help you achieve your goals

Career progression and possibilities for an international career

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