Senior Business Travel Advisor

1 semana atrás

Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

The Offer Opportunity within a company with a solid track record of performance A role that offers a breadth of learning opportunities Fantastic work culture The Job Job Description As a Senior Business Travel Advisor, you will be assisting travelers with best-in-class personalized support and more.
    Detailed Duties and Responsibilities Build meaningful relationships across global teams.
Meet and exceed KPIs.  Following the company and customer policies, ensuring global compliance.
Provide feedback to the product and engineering team necessary for product improvement.
Stay up to date with the travel industry and platform knowledge to deliver unparalleled service and support the company's success.
Properly handle hotel, flight, car, and rail bookings.
Solve issues with any travel or tech-related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
Guiding customers in self-service options on the platform and app.
Assisting travelers with best-in-class personalized support.
  The Profile Targeted Qualifications Fluency in  English  Language, C1/C2 level.
A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
Min 5+ years  of Previous experience as a  Travel Consultant  covering air, rail, and hotel bookings – Must Have.
Min 3+ Years  of Previous experience in  GDS  " Sabre , Amadeus , or Galileo " – Must Have.
Required to join office team meetings several times per month.
Metrics-driven as an indicator and motivator of success.
Flexibility to work on shifts basis.
Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform.
Previous working experience in customer service roles, ideally covering travel and hotel segments.
A skilled communicator who enjoys creating personalized verbal and written communication.
        Interpersonal Skills Communicative, Speak and/or write well and get your ideas across to others easily.
Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
Confident, Pleasant, Energetic, Helpful, Trustworthy Efficient, Perform tasks in the fastest and simplest ways that they can be done.
Organized and punctual, put things in order so that they run smoothly and are always on time.
Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
Precise, Make sure that things are done accurately, correctly, and exactly.
Willingness to acquire new knowledge.
Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
        Offer & Benefits Salary: Kindly Share with us your salary expectations.
Remote/Hybrid – Lisbon, Portugal.
Full eligibility to live & work in Lisbon, PT is a must.
Shift Based.
A global team committed to the company values.
A dynamic work environment in a dynamically international company.
    The Employer Our client was founded to help people find their dream job, and help employers find the right candidates.

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