Travel Support Advisor

Há 6 dias


Lisboa, Lisboa, Portugal CBT org Tempo inteiro
Job Overview:

CBT org is seeking a highly skilled Travel Support Advisor to join our team. As a Travel Support Advisor, you will be responsible for providing exceptional customer service to clients via chat or social media in the after-sales process. This includes answering inquiries regarding reservations and attending to potential requests.

This role requires excellent communication skills, coupled with empathy and team spirit. Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferred. The ideal candidate will have a strong ability to listen to customers' unique situations and acknowledge their needs.

The successful candidate will work on rotational shifts, Monday to Sunday from 08:00 to 20:00. They will also enjoy a meal allowance of 7.23 per workday and access to health insurance after 6 months of contract.

Responsibilities:
1. Manage bookings (altering, cancelling, or creating new reservations);
2. Provide assistance to clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests;
3. Manage reservations back-office (ticket issuing, modification, and cancellation of reservations);
4. Empower customers to make informed decisions with real-time, accurate information;
5. Exceed customer service expectations to create memorable experiences;
6. Listen to customers' unique situations and acknowledge their needs.

Qualifications:
1. Strong communication skills combined with empathy and teamwork;
2. Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferred;
3. Previous experience in Customer Service or as a tourism/travel representative is an asset;
4. Ability to work on rotational shifts.

Benefits:
1. Meal allowance: 7.23 per workday (paid in meal card);
2. Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract.

Work Schedule:
Monday to Sunday 08:00 to 20:00 - Rotative shifts

Days off: 2 days (rotative)

Note: Benefits may change over time.

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