German-Speaking Customer Advisor On-Site In Lisbon

3 semanas atrás

Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

.Social network you want to login/join with:German-Speaking Customer Advisor On-Site in Lisbon, LisboaClient:CbtLocation:Lisboa, PortugalJob Category:Other-$0-0/monthlyEU work permit required:YesJob Views:6Posted:16.03.2025Expiry Date:30.04.2025Job Description:Job Description: German-Speaking Customer Advisor (Web Services) – On-Site in LisbonAre you passionate about providing exceptional customer service and eager to make an impact in the web services industry?
We are seeking motivated German-Speaking Customer Advisors to join our dynamic team in Lisbon, Portugal.
This exciting on-site opportunity allows you to work alongside an international team, assist customers, and enhance their experience with web services.Key Responsibilities:As a German-Speaking Customer Advisor, you will be the main point of contact for German-speaking clients, ensuring they receive the best possible support.
Your key duties include:Customer Support: Assist customers via multiple communication channels, ensuring their inquiries are resolved quickly and effectively.Web Services Expertise: Develop a deep understanding of the company's web services, offering accurate and helpful information to customers.Problem-Solving: Troubleshoot and resolve customer issues, providing effective and personalized solutions.Communication: Communicate clearly, professionally, and empathetically with customers to ensure their needs are met.Collaboration: Work closely with team members and other departments to escalate and resolve complex issues.Customer Feedback: Gather and report valuable customer feedback to improve the service quality.Documentation: Log customer interactions and resolutions accurately in internal systems.Requirements:Language Skills: Fluent in German and at least intermediate English (B2).
You should be able to communicate effectively in both languages.Experience: Previous experience in customer service is beneficial, but not mandatory.
We value a strong willingness to learn and develop.Skills:- Communication: Excellent verbal and written communication skills in both German and English.- Problem-Solving: Strong troubleshooting skills and the ability to offer quick solutions.- Customer-Oriented: A passion for delivering excellent customer service and maintaining long-term relationships.- Adaptability: Comfort in a fast-paced environment and ability to adjust to new challenges.- Team Player: Ability to work well with colleagues to achieve common goals.- Tech-Savvy: Basic computer skills and the ability to learn new web-based tools and applications.Benefits:Competitive Salary: Enjoy a salary that reflects your skills and experience, with the opportunity for performance-based bonuses.Relocation Package: For those relocating from abroad, we offer a full relocation package, including flight tickets and accommodation support.Health & Life Insurance: Comprehensive health and life insurance coverage starting on day one

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