Customer Service Agent
2 semanas atrás
Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
Be available and provide an accurate solution for customers during the first contact via phone, email, and chat. Keep customers informed about company products, services, and promotions. Demonstrate an ownership and deliver the first-class service to ensure the exceeding customer expectation to ensure company growth.
Scope
New and existing customers, who need support on their online gaming activities. Responsibility for revenue retention and customer satisfaction.
Key responsibilities :
Communication
Treat every customer as a friend and demonstrate respect by being fair, empathetic, and patient. Keep the promises. Read and listen to the customer's problem carefully, then answer their question.
• Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevant systems.
• Provide customers accurate and relevant information about products, services and promotions based on needs.
• Educate customers to use all online self-service tools.
Drive improvements
Seek constantly for improvements to exceed customer's expectation and help company to grow.
• Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction.
• Fix the root cause of the problem to protect additional customers from getting the same issue. Direct or escalate all parties to take corrective action as needed.
• Work towards simplifying the existing processes to reduce effort.
Performance – Quality, Customer Focus and Productivity
Be customer focused, drive productivity and quality of all your tasks to be able provide 1st class service to our customers.
• Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets
• Perform against all key Customer service goals.
• Knowing individual targets and individual performance management
Self-development
Take ownership for your development. Look for opportunities to grow.
• Work on individual career progression plan and manage training plan completion.
• Have an overview about required development activities and participate on them as well.
• Looks for feedback and development activities to improve in skills related to the current work.
• Developing others - create and support opportunities for building skills to execute current and future responsibilities.
• Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge and findings with the team members. Support new team members in their training.
Customer Experience
At anytime and anywhere perform the activities and display the behaviours that are designed to deliver a distinctive Customer Experience.
Specialist skills & experience Essentail: • Middle education degree • PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills)
• Communication skills – verbal and written: Communicates effectively over the phone and in written transactions
• Language skills: Mastery English language and language of the customer support – French– C1 level (speaking & writing), other language is a plus
• Flexibility and shift work is required
Preferred Experience and Knowledge • An experience in the contact service environment is a preferable advantage
• An online gaming experience is a plus
Competencies/Behaviors FUNCTIONAL COMPETENCIES
1. Empathy
2. Analytical thinking
3. Listening
4. Accuracy
5. Stress Resistance
6. Verbal Communication
FIXED COMPETENCIES
1. Delighting Customers
2. Teamwork
3. Continuous Improvement
4. Integrity
What we offer:
- Attractive salary meal allowance + annual bonus
- Other benefits: Hybrid work model; Health insurance; birthday off; Access to Linkedin Learning; Referral program; Protocols with external partners
- Great place to be. Awesome team of very knowledgeable & supportive colleagues
- Strong focus on personal and professional development, including in-house mentorship and e-learnings
-
Customer Service Agent for Google Ads
Encontrado em: beBee jobs PT - Há 7 dias
Lisboa, Lisboa, Portugal portugalbs Tempo inteiroPlease apply only if you hold EU citizenship or valid work permit for Portugal Thank youThe companyAre you passionate about customer service and enjoy working for global leading companies?This position will give you insights in how Google Ads works and will boost your career while giving you opportunities to grow.Does this sound like what you are looking...
-
Customer Service Agent Italian
Há 3 dias
Lisboa, Portugal Kelly Services-Portugal Tempo inteiroPublicado- 17-Aug-2023- Salário- Localização- Lisboa- Categoria- Temporário/Contrato- Sector- Apoio ao Cliente e Contact Center- Referência- BBBH626243**Descrição**: We are recruiting an exceptional **Customer Service Agent**(M/F) fluent in Italian and English to join our client’s operation in Lisbon. Our client is an international mobility service...
-
Customer Service Agent Dutch
Há 3 dias
Lisboa, Portugal Kelly Services-Portugal Tempo inteiroPublicado- 17-Aug-2023- Salário- Localização- Lisboa- Categoria- Temporário/Contrato- Sector- Apoio ao Cliente e Contact Center- Referência- BBBH626244**Descrição**: We are recruiting an exceptional **Customer Service Agent**(M/F) fluent in Dutch and English to join our client’s operation in Lisbon. Our client is an international mobility service...
-
Customer Service Agent
2 semanas atrás
Lisboa, Portugal City Job Offers Tempo inteiro**Customer Service Agent (Dutch market) for Microsoft in Lisbon** Your talent is needed! Ensure that customers have a great customer care experience by joining this innovative company. **Dutch-speaking Customer Service Agent for Microsoft** Reach new bounds in your career. Take this opportunity to leave your mark and make memories in Lisbon. Read on and...
-
Sports Retail Customer Service Agent
Encontrado em: beBee jobs PT - 2 semanas atrás
Lisboa, Lisboa, Portugal portugalbs Tempo inteiroYou are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and...
-
Sports Retail Customer Service Agent
Encontrado em: beBee jobs PT - 2 semanas atrás
Lisboa, Lisboa, Portugal portugalbs Tempo inteiroYou are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and...
-
Customer Service Agent
28 minutos atrás
Lisboa, Portugal SIXT Portugal Tempo inteiro**Job Description**: WE ARE GROWING FURTHER and we are looking for YOU! Would you like to ensure that Harry and Megan can take all of their furniture to their first flat together, without anything getting broken? Or give Family Smith a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Meyers get to her...
-
Customer Service Agent
28 minutos atrás
Lisboa, Portugal SIXT Portugal Tempo inteiro**Job Description**: WE ARE GROWING FURTHER and we are looking for YOU! Would you like to ensure that Harry and Megan can take all of their furniture to their first flat together, without anything getting broken? Or give Family Smith a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Meyers get to her...
-
Customer Service Agent
Há 2 dias
Lisboa, Portugal Kaizen Gaming Tempo inteiro**We are Kaizen Gaming** Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum...
-
Customer Care Agent
Há 2 dias
Lisboa, Portugal JL Talent Partners Tempo inteiroWe're looking for **Swedish** speaking **Customer Care Agents** to join our client's team in the beautiful Portugal! **What you'll do**: - Give accurate, valid and complete information by using the right procedures; - Be the owner of the customer query and ensuring a timely resolution and response; - Build meaningful relationship, answering customers...
-
Sports Retail Customer Service Agent
Encontrado em: beBee jobs PT - 2 semanas atrás
Lisboa, Lisboa, Portugal portugalbs Tempo inteiroYou are ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and...
-
Customer Service Agent
Há 7 dias
Lisboa, Portugal Kelly Services-Portugal Tempo inteiroPublicado- 24-May-2023- Salário- Localização- Lisboa- Categoria- Permanente- Sector- Línguas- Referência- BBBH609251**Descrição**: We are recruiting an exceptional **Customer Service Agent**(M/F) fluent in Dutch and English to join our client’s operation in Lisbon. Our client is an international mobility service provider with about 2,000 locations...
-
Customer Service Agent
Há 7 dias
Lisboa, Portugal Kelly Services-Portugal Tempo inteiroPublicado- 24-May-2023- Salário- Localização- Lisboa- Categoria- Permanente- Sector- Línguas- Referência- BBBH609259**Descrição**: We are recruiting an exceptional **Customer Service Agent**(M/F) fluent in Italian and English to join our client’s operation in Lisbon. Our client is an international mobility service provider with about 2,000...
-
Customer Service Agent
Há 2 dias
Lisboa, Portugal Kelly Services-Portugal Tempo inteiroPublicado- 29-May-2023- Salário- Localização- Lisboa- Categoria- Permanente- Sector- Línguas- Referência- BBBH609259**Descrição**: We are recruiting an exceptional **Customer Service Agent**(M/F) fluent in Italian and English to join our client’s operation in Lisbon. Our client is an international mobility service provider with about 2,000...
-
Customer Service Operations Supervisor
Há 2 dias
Lisboa, Portugal UNITED PARCEL SERVICE Tempo inteiroExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Support Agent
Há 21 horas
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...
-
Senior Customer Support Agent
Há 21 horas
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an experienced German-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: -...
-
Customer Support Agent
Há 7 dias
Lisboa, Portugal David Kennedy Recuitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Empathize with...
-
Sports Retail Customer Service Agent
1 semana atrás
Lisboa, Portugal Blu Selection Tempo inteiroAre you ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team. Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and...
-
Remote Dutch-Speaking Customer Service Agent In Lisbon
1 semana atrás
Lisboa, Portugal Tn Portugal Tempo inteirocol-wideJob Description:REMOTE Dutch-speaking Customer Service Agent in PortugalAre you passionate about cars? Do you speak Dutch and are you looking for a remote job in Portugal? We have THE job for you!Dutch-speaking Customer Advisor - Remote all over PortugalWe are looking for Dutch speakers to provide high-quality customer service for a leading high-end...
