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Customer Support Agent

2 meses atrás

Lisboa, Portugal David Kennedy Recuitment Tempo inteiro

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit a German speaking Customer Support Agent for their offices in Lisbon.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Empathize with customers, taking personal ownership of issues they are reporting, and remain calm while resolving difficult scenarios
- Provide prompt and efficient service to OTT clients, end-customers and internal stakeholders, external stakeholders
- Maintain acceptable performance metrics such as quality, productivity, first contact resolution and attendance
- Use logical reasoning and data interpretation skills, identify trends to appropriate channel including improvement suggestions
- Follow proper diagnosing, escalation and security procedures.

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Minimum of 1 years' experience in customer/client support roles (B2B) is needed
- Strong business communication skills
- Computer skills and working knowledge of Google workspace
- Experience managing client and internal stakeholder expectation
- Ability to summarize customer/client issues and resolve cases
- Troubleshooting and data gathering skills
- Ability to work in a fast-moving digital environment whilst prioritizing work based on client/supervisory guidance
- Ability to quickly absorb and adjust to changes in product and procedural information and seamlessly adapt.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation package and assistance.

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