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Senior Key Account Manager At Joom Marketplace Solutions

3 meses atrás

Lisboa, Portugal Joom Tempo inteiro

Joom Marketplace is a platform for shopping from all over the world. Joom Marketplace helps consumers to make shopping easy and entertaining and provides access to high-quality goods from around the world.

Joom Marketplace is one of the key businesses of Joom, an international group of e-commerce companies that was founded in 2016 in Latvia. Joom also includes the following businesses: Onfy, a pharmaceutical marketplace in Germany; JoomPro, a platform for cross-border wholesale trade. Joom's offices are located in Latvia, China, Hong Kong, the USA, Germany, Brazil and Portugal.

JMS stands for Joom Marketplace Solutions. JMS offers capabilities of Joom to B2B clients empowering them with cutting-edge technologies and efficient operations. The e-commerce sector is booming and is set to hit 8 trillion USD by 2030. Many new and existing players want a piece of this growth but face tough entry barriers into international commerce. We help clients boost revenues by setting up compliant cross-border product ranges and launching direct-to-consumer global logistics. Our clients include:

Marketplaces with established cross-border operations

Marketplaces expanding into neighboring countries

Local marketplaces with local supplies

New platforms and e-retailers in emerging markets

We are looking for an experienced and results-driven Senior Key Account Manager to join our team. In this role, you will be responsible for managing and nurturing key client relationships, driving customer satisfaction, and achieving revenue growth for our B2B e-commerce product. The ideal candidate will possess strong account management skills, a deep understanding of e-commerce, and project management experience.

Join us and shape the future of global e-commerce with a team dedicated to innovation and making a real impact.

Responsibilities

Serve as the primary point of contact for key clients, ensuring their needs are met and their expectations are exceeded

Develop and maintain long-term relationships with key stakeholders within client organizations

Understand clients' business objectives and challenges, providing tailored solutions to enhance their e-commerce cross-border operations

Monitor and analyze client performance metrics, providing insights and recommendations for improvement

Work closely with internal teams, including logistics, marketing, product development, and customer support, to deliver a seamless client experience

Provide feedback to product development teams based on client needs and market trends

Requirements

Proven experience as a Key Account Manager or in a similar senior account management role, preferably in the B2B e-commerce sector

Strong understanding of e-commerce platforms

Excellent communication, negotiation, and presentation skills

Demonstrated experience working with technology teams and understanding of tech processes

Ability to build and maintain strong client relationships

Analytical mindset with the ability to interpret data and provide actionable insights

We are offering

Work from our office in Lisbon, with a relocation package provided if needed

Flexible working hours and 22 days of paid annual leave

Extended health insurance for the employees and their families, including dental care coverage

100% paid sick leaves

Personal development: professional events, workshops, English classes, corporate library

Daily meal allowance

Annual team retreats

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