Cash Collector

3 semanas atrás

Lisboa, Portugal Siemens Tempo inteiro

.Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much moreYour mission will be...Clarify incoming payment; Monitor and resolve discrepant open items before month end; Support the preparation,verification process and maintenance in a cash allocation process; Internal communication and cooperation with Contact Business Unit's, Cash & Bank team; Establish and maintain contact with customers concerning payment trends, resolution of disputed invoices and others; Manage customer/account queries to ensure sales ledger balances are clean on customer account (reminder and complaint); Successful management ofdue and overdue balances on customer account, maximizing On Time Payment for all Customers; Timely reporting/escalation of disputes and collection issues to the division Sales; Respond to incoming collection concerns from the customer and internal stakeholders; Refunding credit balances; Participate in KPIs trends, root cause analysis of mistakes/errors and problem solving; Ensure Global and E2E compliance for activities performed in team; Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts.We are looking for someone with...Degree/Experience in Accounting, Finance, Economics or similar is a plus; Basic German speaker;Strong computer skills and Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus; Ability to work under pressure, in a changing environment; A continuous learning attitude; Able to propose and implement improvements in procedures; Strong problem solving and analytical skills; Strong customer focused attitude with a commitment to quality and customer service; Good communication skills and ability to work as a team member.What you can expect from us...A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.In addition, you'll have access to online learning platforms and discounts with our partners

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