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French Speaking Customer Advisor
3 meses atrás
Join our dynamic team at a leading global retail brand known for our unwavering commitment to quality, innovation, and outstanding customer care.
We are looking for a dedicated and customer-oriented individual to fill the position of Remote French-Speaking Customer Care Specialist.
This role is specifically open to candidates residing in Portugal, allowing you to work remotely while contributing to our global success.
Role Description: As a Remote French-Speaking Customer Care Specialist, you will serve as the primary contact for our French-speaking customers around the world, ensuring they receive top-tier support and an excellent shopping experience.
Your responsibilities will include responding to customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.
This role requires strong customer service skills, empathy, and effective communication in both French and English.
While previous experience in customer care is a plus, it is not mandatory.
We are dedicated to your professional growth and will provide comprehensive training to help you excel in this role.
Our company values a positive outlook and commitment to excellence, and we are invested in helping you advance in your career.
Primary Responsibilities: Customer Support: Deliver timely and professional responses to customer inquiries via phone, email, and chat, ensuring their needs are met with satisfaction.
Issue Resolution: Assist customers in resolving issues related to orders, deliveries, returns, and product details, striving for positive outcomes.
Product Knowledge: Stay updated on our product offerings, promotions, and policies to provide accurate and valuable information to customers.
Feedback Collection: Gather customer feedback and report recurring issues to relevant departments to help improve the overall customer experience.
Task Management: Efficiently handle multiple customer interactions simultaneously while maintaining high service standards.
Teamwork: Collaborate with other departments, such as logistics and sales, to ensure smooth and effective customer service operations.
Skill Development: Engage in ongoing training and development to enhance your skills and stay informed about industry trends.
Qualifications: Language Skills: Fluency in French (spoken and written) is essential, along with proficiency in English.
Location Requirement: You must currently reside in Portugal.
While this position is remote, being based in Portugal is necessary for legal and operational reasons.
Communication Abilities: Strong verbal and written communication skills, with the ability to deliver information clearly and effectively.
Customer-Focused: A strong passion for delivering exceptional customer service and a genuine desire to help others.
Problem-Solving Capabilities: Ability to think critically and resolve customer issues independently.
Tech Savvy: Comfortable using various computer systems, customer management software, and digital communication tools.
Adaptability: Capable of thriving in a fast-paced environment and quickly adjusting to changes.
Experience: Previous experience in customer service or retail is advantageous, but not required.
Full training will be provided.
What We Offer: Competitive Salary: A salary package that reflects your experience and skills.
Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being and that of your family.
Remote Work Flexibility: The convenience of working from home anywhere in Portugal, with all necessary equipment provided by the company.
Relocation Support: For candidates relocating from abroad, we offer flight tickets to Lisbon and assistance with accommodation to help you settle in comfortably.
Career Growth: Clear opportunities for career advancement within the company, with pathways for promotion and professional development.
Inclusive Work Culture: Join a team that values diversity, collaboration, and inclusion, with a strong emphasis on maintaining a healthy work-life balance.
Continuous Training: Access to ongoing training programs to enhance your skills and support your professional growth.
Employee Benefits: Enjoy discounts on our wide range of products as part of our employee perks.
If you are passionate about customer service, fluent in French, and eager to work with a leading global retailer, we encourage you to apply.
