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Customer Renewal Specialist

Há 1 mês


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.Social network you want to login/join with:Client:TeamViewer GmbHLocation:Porto, PortugalJob Category:OtherEU work permit required:YesJob Reference:d847a51e9d27Job Views:6Posted:09.02.2025Job Description:Join TeamViewer, the leader in remote connectivity software.
We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.Our team of more than 1,500 employees spans different continents, cultures and disciplines.
With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.Become part of our winning team and help us create a world that works better.ResponsibilitiesApproach existing customers to ensure a high service level and customer retentionEstablish business relationships with TeamViewer customers via telephone and e-mailDiscover cross and up-sell opportunities with the existing customer baseFollow up and negotiate with customers to prevent churn and generate pricing quotes for renewalsCollect and analyze feedback from the customers to improve internal processes and customer loyaltyRequirementsBachelor's degree in economics, linguistics or another relevant field.
Any equivalent commercial experience is an alternativeExperience in sales, customer retention or customer service, ideally with up-selling and cross-sellingIdeally experience in the IT environment with SaaS knowledgeFluency in Spanish and English is mandatory, further languages such as Portuguese or Italian are a plusStrong communication skills, positive attitude and enjoy working in an international teamWhat we offerOnsite Onboarding in our HQ office for an optimal startGreat compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviewsPremiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewerPublic transport friendly officesSpecial terms for local gymsAccess to Corporate Benefits platform with many discountsRegular Team events and company-wide celebrationsOpen door policy, no dress code rules, frequent all Hands and Leadership LunchesHybrid and Flexible work time with up to 50% home officeWork From Abroad Program allowing up to 40 days of work outside your contracting countryWe celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with usTeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported.
We C-A-R-E and understand that our diverse, values-driven culture makes us stronger.
As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally