Helpdesk Coordinator

2 meses atrás

Lisboa, Portugal Hays Tempo inteiro

The company you will work for
Prestigious university
renowned for its academic excellence, innovative programs, and strong market
connections, attracting students from around the globe who seek high-quality
education and exceptional networking opportunities. Your new role 
The company is
seeking a highly skilled and dedicated IT Helpdesk Coordinator to join their
dynamic IT Operations team. This role involves managing a service/team,
providing top-notch technical support, and ensuring seamless service delivery
across all IT helpdesk operations. Requirements  • Bachelor's degree in Information Technology, Computer Science, or
a related field.
• Experience in providing IT helpdesk support and team management,
preferably in an academic or educational environment.
• Familiarity with IT service management (ITSM) principles and
experience using ticketing systems to track and manage support requests.
• Strong technical knowledge of Windows, macOS, Microsoft 365, Zoom,
common software applications, and network infrastructure.
• Certifications in ITIL, Microsoft, Cisco, or similar technologies
are a plus.
• Good knowledge of internet security and data privacy principles.
• Excellent communication skills with the ability to explain
technical concepts to non-technical users effectively, both in English and
Portuguese (Portugal).
• Ability to multitask, prioritise, and work efficiently in a
fast-paced environment.
• Strong problem-solving and analytical skills to diagnose and
resolve complex IT issues.
• Willingness to work flexible hours and provide on-call support
when necessary.
What the company can offer you Collaborative
and an innovative work environment. Opportunities
for professional development and continuous training. Competitive
salary package and attractive benefits. Next Step
If
you are interested in this opportunity, please send us your updated CV. If you
are looking for a different type of professional challenge, contact us to
discuss other career opportunities, always in complete confidentiality.

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