Technical Services Coordinator

3 semanas atrás


Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiro

**About Us**

Neotalent Conclusion is a leading specialist in Information Technology and Engineering services, providing innovative solutions to clients. As part of the Netherlands-based organization Conclusion, we have an ecosystem of over 25 companies and 3,600 employees, focusing on increasing technological capacity and digital transformation. Our success comes from investing in innovation, results-driven approach, and guaranteeing happy and rewarding careers for our people.

**Role Overview**

We are seeking a Jr - Mid Service Manager with experience to join one of the largest insurance groups in the world, present in 64 countries – offices in Lisbon (hybrid). The Corporate Functions Global Products department designs, delivers, and operates end-user global applications in the domain of Corporate & Support Functions organized in 24 products within 6 lines of products.

**Key Responsibilities**

  • Identify areas of improvement in terms of service and processes, discussing BAU activity, reviewing reports, and identifying operational issues.
  • Monitor SLAs on a daily basis via regular contact with nearshore and offshore helpdesk teams.
  • Challenging products helpdesk teams in their daily activities, assisting and supporting customer entities and Group HR by handling key issues coordination and holding catch-up calls.
  • Communicate with customers any relevant issue or activity in the scope (upgrade, incident, outage).
  • Ticketing tool administration: user access administration, service catalog maintenance, continuous improvement, reports formalization.
  • Coordinating, monitoring, and implementing the release management process; BAU revenues calculation and monitoring.

**Requirements**

  • Experience with ServiceNow.
  • Expertise on Excel.
  • Experience with PowerBI is a nice-to-have or motivation to learn.
  • ITIL knowledge.
  • English environment.

**Why Choose Us**

We offer challenging projects for big clients, learning opportunities, remote work possibilities, and career growth through internal mobility. Estimated annual salary is approximately €45,000 - €60,000, depending on qualifications and experience.


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