Customer Support Manager
2 semanas atrás
.About the role As the manager for the brand new CX Social Media & Escalations team, your main goal is to oversee the day to day operations of the team and ensure that key results are met to deliver outstanding customer service on Catawiki's review sites and social media platforms. We are looking for a skilled CX Social Media & Escalations Managerto take on responsibility for consumer engagement and relationship management, to enhance brand visibility and domain authority through outstanding service and communications. You will have the opportunity to build the team ground up and define the Operations support model together with the design team, and brand marketing in Catawiki. You will have the opportunity to set the vision, strategy, and to drive clear alignment with other functions on what success for this team would look like. What you'll do Operations Management Build and manage a team of high performing specialists who engage with our customers on platforms such as Trustpilot, Facebook, Instagram etc Ensuring all communications are handled correctly, with swift complaints resolutions and proactive efforts to engage with customers. Manage the day to day operations of the team to ensure key metrics such as RR, CSAT, NPS, and review scores are on target. Ensure the development of strategies for both our buyer and seller customer profiles Responding to customer needs, requests, and complaints to achieve a satisfactory outcome. Researching and understanding the competition and best practices to incorporate this into the outreach strategy
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German-Speaking Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...
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Customer Support Manager
1 semana atrás
Lisboa, Lisboa, Portugal Catawiki Tempo inteiroCustomer Support Manager Social Media & Escalations Lisboa Customer Support ManagerSocial Media & EscalationsLisboa Lisbon, Lisbon, Portugal Who we are, , at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75, 000 special objects in auction every...
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German-Speaking Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...
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Customer Support Operations Manager
Há 3 dias
Lisboa, Portugal Dashlane Tempo inteiro.About the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As a Customer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
4 semanas atrás
Lisboa, Portugal Dashlane Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As a Customer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
3 semanas atrás
Lisboa, Portugal Dashlane Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As a Customer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
Há 3 dias
Lisboa, Portugal Dashlane Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As a Customer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
3 semanas atrás
Lisboa, Portugal Buscojobs PT C2 Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As a Customer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
1 semana atrás
Lisboa, Lisboa, Portugal Dashlane Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As a Customer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
Há 1 mês
Lisboa, Portugal Dashlane Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As aCustomer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
3 semanas atrás
Lisboa, Portugal Dashlane Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As aCustomer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
4 semanas atrás
Lisboa, Portugal Grabjobs Portugal Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As aCustomer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
3 semanas atrás
Lisboa, Portugal Grabjobs Portugal Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As aCustomer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
1 semana atrás
Lisboa, Lisboa, Portugal Dashlane Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As aCustomer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
1 semana atrás
Lisboa, Lisboa, Portugal Dashlane Tempo inteiroAbout the role:Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As a Customer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
1 semana atrás
Lisboa, Lisboa, Portugal Grabjobs Portugal Tempo inteiroAbout the role: Dashlane is looking for a Customer Support Operations Manager to join our powerhouse Customer Support Team. As aCustomer Support Operations Manager, you will lead multiple teams of Customer Support agents & Product Support Specialists in distributed locations. You will ensure that the Customer Support Team Leads that report to you have...
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Customer Support Operations Manager
Há 7 dias
Lisboa, Portugal Dashlane Tempo inteiro**About Dashlane** Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...
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Customer Support Operations Manager
1 semana atrás
Lisboa, Lisboa, Portugal Dashlane Tempo inteiroAbout DashlaneDashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...
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Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform. Your Tasks: Communicate with customers using...
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Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform. Your Tasks: Communicate with customers using...
