Turkish Speaking Customer Advisor

4 semanas atrás

Lisboa, Portugal Cross Border Talents Tempo inteiro

.Are you fluent in Turkish and passionate about providing exceptional customer service? Join our team in Lisbon as a Turkish-Speaking Customer Advisor, specializing in email support. With a focus on assisting Turkish-speaking customers, this role offers the opportunity to utilize your language skills while working in a dynamic and supportive environment. Enjoy competitive compensation, comprehensive benefits including health and life insurance, and ample opportunities for career growth and development. Responsibilities: Email Support Excellence: As a Turkish-Speaking Customer Advisor, your primary responsibility will be to provide timely and professional email support to customers. Respond to inquiries, address concerns, and resolve issues promptly and accurately, ensuring a positive customer experience with every interaction. Language Proficiency: Fluent in Turkish and with a minimum B2 level of English proficiency, you'll effectively communicate with Turkish-speaking customers while also collaborating with English-speaking colleagues and stakeholders as needed. Customer Satisfaction: Strive to exceed customer expectations by delivering personalized and empathetic support. Understand customer needs, anticipate their concerns, and provide tailored solutions to enhance satisfaction and loyalty. Problem-Solving: Utilize your analytical skills and product knowledge to identify and resolve customer issues efficiently. Collaborate with internal teams to escalate complex cases and ensure timely resolution. Quality Assurance: Maintain high standards of quality in all email interactions, adhering to company guidelines and best practices. Continuously evaluate and improve email response processes to optimize efficiency and effectiveness. Benefits: Competitive Salary: Receive a competitive salary package commensurate with your skills and experience, recognizing your valuable contribution to the team. Health and Life Insurance: Enjoy peace of mind with comprehensive health and life insurance coverage, ensuring the well-being of you and your loved ones. Career Growth Opportunities: Take advantage of opportunities for professional development and career advancement within the company. Access training programs, mentorship initiatives, and promotional pathways to support your growth and success. Dynamic Work Environment: Thrive in a dynamic and inclusive work environment, where teamwork, collaboration, and innovation are encouraged and valued. Work-Life Balance: Benefit from a healthy work-life balance with regular working hours and the option for flexible scheduling when needed. Professional Development: Engage in ongoing training and development initiatives to enhance your skills, knowledge, and expertise in customer service and email support. Qualifications: Fluent in Turkish (both spoken and written) is essential. Minimum B2 level of English proficiency is required. Previous experience in customer service or email support is preferred

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