Application Support Analyst
Há 6 dias
Company DescriptionWe Dream.
We Do.
We Deliver.About MerkleMerkle, a dentsu company, powers the experience economy.
For more than 35 years, the company has put people at the heart of its approach to digital business transformation.
As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.
Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.
With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
For more information, visit .Job DescriptionMain responsibilities:Deliver local and Global application services to the business within agreed Service level agreementsContribute to the delivery and implementation of operational projects to support the businessContribute to the proactive continuous improvements to ensure performance, scalability, capacity, security and maintainability are maintained for all supported applications and systemsEnsure Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applicationsFollow the Global Service Management processes (Incident, Problem, Change, and Release) to ensure adherence to the global process standards.You will be reporting to the Support Team LeaderQualificationsExperience on troubleshooting principles, methodologies, and issue-resolution techniques.Knowledge and ability to interrogate code and configs to fix issues.Understanding of JIRA/Confluence and ServiceNow tools.Knowledge of Windows and Linux.ITIL Certification v4Experience supporting multiple applications across multiple countries.Good understanding of the business goals of the end-users and the business in general.Strong delivery focus.Good level of English.Good level of German.Customer-service orientation.Experience working in a team-oriented, collaborative environment.Knowledge of Power BI (as a plus)Additional InformationModern Technology & Latest IT toolsSoftware-house environmentAgile and Flexible working hoursHybrid work system (remote friendly)Digital nomad policyFocus on career developmentHealth insurance (also included for the household)Mental health supportVolunteering experiences and sustainable mindset25 vacation days + 3 wellness days per yearBeers (after 6pm), foosball, and ping-pong
#workhardplayhardFree breakfast every second Monday of the monthEmployee discountsTeam & Company events Inclusion & DiversityWe value the strength diversity brings to our business and are working to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community's race and gender equality campaigns.
We are happy to discuss all flexible and agile approaches to working for all our roles – we can't promise we can offer you everything you want or need but we do promise to discuss it with you openly and honestly.If you have any reasonable adjustment needs arising from a disability or medical condition to participate in the recruitment process, please discuss this with the recruiter who contacts you.#LI-Hybrid
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