Credit Controller

Há 5 dias


Lisboa, Portugal Hiscox Tempo inteiro

.HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth. In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule. The Role: As a vital member of our Credit Control team, the Credit Controller will be instrumental in shaping our style, approach, and processes. In this role, you will oversee the day-to-day reconciliation of cash received to various binding authority agent accounts and brokers. Your passion for providing world-class service and your customer-centric mindset will be essential. You will collaborate closely with similarly sized teams across UK Finance, Treasury, Payments, and Operations. This position demands a "whatever it takes" attitude, with a readiness to roll up your sleeves and contribute actively to building our team. This is a great opportunity to impact the overall success of the Credit Control Department and help achieve its objectives. To succeed in this role, you should bring enthusiasm and energy to all your tasks. While you will efficiently manage routine activities, we also value your fresh ideas and innovative thinking. We are committed to continuous improvement and always seek better ways to operate, and we expect the same drive from you. Key Responsibilities: Ensure accurate, timely, and efficient data entry and quality checking of cash receipts as per Hiscox standards, including supporting data cleansing and mass change processing projects; Responsible for premiumcollections, cheque deposits, direct debits, commissions payments, discounts and other overpayments; Reconcile discrepancieson client and broker accounts, disburse cash received, assist in recovering and resolving outstanding and overdue debts, and manage relationships with brokers and partners (banks, mutual funds) based on the nature of contracts or intermediaries; Deliver exceptional service standards and meet key performance indicators (KPIs)



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