Customer Care For Medical Devices Company – Danish Speaker
3 semanas atrás
Customer Care for Medical Devices company – Danish speakerJoin our ambitious and motivated Customer Care team and represent one of the world's most innovative healthcare companies. Ensure customer satisfaction by providing exceptional support and being a part of our mission to improve lives around the globe. We thrive on collaboration. We tackle our customers' most challenging problems with empathy and expertise.
What You'll DoProvide telephone, email, and chat support for customers regarding insulin pumps and related accessories;Offer information about the company's products and services;Assist customers with the connectivity of insulin pumps to apps on smartphones;Handle customer service inquiries with a high degree of empathy and customer orientation;Support customers in using and managing the insulin pump effectively;Document and track customer inquiries in the SAP CRM system;Escalate unresolved issues to higher-level support or management when necessary;Perform general customer service tasks, such as maintaining the customer database;Manage complaints and handle returns in accordance with company policies.What You'll NeedNative-level Danish proficiency, both written and spoken;Good knowledge of English (B2 level) is required;A customer-focused mindset and attention to detail;Previous experience in customer service or call center roles (Preferred);Stress-resistance skills, enabling them to handle medical emergency situations effectively over the phone;Must also be adept at using Clients IT systems, including CRM;A strong customer and service orientation, coupled with a high level of empathy;Proficiency with CRM systems and common office applications such as MS Word, Excel, and Outlook are required.Teleperformance PortugalTP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine With more than 12,000 employees from 111 nationalities, TP Portugal provides services in 35 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP
Apply nowBecome a member of a worldwide team.
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