Customer Service Representative
3 semanas atrás
Grow your passion into a rewarding profession. Bring your unique talents and experience to the market leader in Industrial IoT (IIoT) solutions and grow your passion into a rewarding profession, making a measurable and mission-critical impact in a dynamic role and workplace where we support your success, when you join our global (and growing) Customer Success team as a Customer Service Representative at Anova. What you'll do: Assist customer with Anova hardware and software products Manage installation and maintenance projects Takes ownership, resolve and follow up customer requests within agreed SLA's Identify bugs or software improvements that will benefit customers Proactively alerts to Issues and proposes Innovative solutions to address them Provide product and service reports with insights of the assigned accounts Ensure customer data is valid and that their services are operational Support customers Integrating our product with their applications Identify and address customer needs that lead to customer success Always attempt first time resolution on customer requests Follow up with relevant teams when first time resolution is not possible Build strong customer relations that lead to renewals, upsell or new leads Act as a subject matter expert on the supported products (hardware and software) Provide training and technical insights to customers and team members Be a key supporter of the voice of the customer in the organization What you'll need to succeed: 1-2 years' experience in Technical Support, Customer Success, or related roles Proficiency in written and spoken English is essential Proficiency in written and spoken Spanish or German languages Proficiency with Microsoft Office (Outlook, Excel, etc.) and related computer applications is required Previous experience with CRM systems (Salesforce.com, Salesforce Lightning, etc.) and with ERP tools (Epicor, SAP, etc.) is preferred, not required A customer-oriented mindset and attitude — you're always going the extra mile to enable and ensure Customer Success, utilizing troubleshooting abilities and creative problem-solving to diagnose technical issues and support customers at every stage of the process all the way through implementation of solution to resolution and Customer Success A keen eye for detail and an approach to problem-solving that is both methodical and innovative — when something goes wrong, you don't panic, you embrace the need to think outside the box and resolve problems on your own An articulate communication style capable of translating complex and technical concepts into easy-to-digest content for both technical and non-technical audiences An effective collaborator and team player with a hands-on, rollup the sleeves attitude to juggle multiple projects and workstreams in a fast-paced customer support environment Working Hours: Portugal office to work during United States Central Time (14:00 – 23:00 GTM) Why Anova? We are very proudly "one" Anova. From family businesses to the largest LPG, Industrial Gasses, and Chemicals companies in the world, Anova monitors more than 1,000,000 assets across nearly 80 countries for over 2000 clients. Our scale is global. Our service is local. We partner directly with customers and take a holistic approach, integrating the best in IIoT technology and expertise, driving continuous improvement and innovation, and delivering tailored solutions that make our world more safe, efficient, and reliable. Rewarding work that rewards you. At Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. From health and finance, to recognition and reward, and so much more — we've got you covered. Benefits based on best practices from around the world. People putting people first. Work that works for you. If this sounds like a fit for you, apply to join Anova in connecting the industrial world — for better. For more information about how Anova is transforming the Industrial IOT industry, visit us at Anova.com.
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