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French/English Client Services Officer
2 meses atrás
Vous êtes intéressé par des tâches administratives et passionné par le service client ? Nous recherchons des francophones et anglophones pour travailler avec notre client, une compagnie d'assurance
Votre mission quotidienne consistera à conseiller et assister les assurés par téléphone et par e-mail concernant le paiement de leurs prestations, à gérer les relations clients et à contribuer à leur satisfaction. Vous serez également responsable de la gestion administrative des contrats et des prestations de santé des assurés.
ProfilVous parlez couramment français et anglais, car vous travaillerez avec des clients francophones ;Vous êtes passionné par le service client ;Une expérience préalable dans le secteur de l'assurance est un atout. DétailsContrat direct avec le client;Formation continue;Salaire mensuel de base : 1100€ multiplié par 14 mois;Indemnité repas : net 8€ par jour travaillé;Indemnité de transport : 35€ par mois;Prime annuelle basée sur les résultats récurrents jusqu'à 150€ + prime trimestrielle d'équipe jusqu'à 180€;Possibilité de mobilité interne (selon les critères d'éligibilité);Assurance santé/vie gratuite pour la famille dès le premier jour;Horaires : 40 heures par semaine, du lundi au dimanche (un week-end travaillé tous les deux mois, après 4 mois de présence), avec des rotations de 8h00 à 17h00 / 9h00 à 18h00 / 10h00 à 19h00 ; Samedi et dimanche : majoration de 50 %, jours fériés : majoration de 100 % + 1 jour de repos ; Les employés conservent 2 jours consécutifs de repos lorsqu'ils travaillent le week-end;Télétravail : possibilité de travailler à distance après 6 mois d'ancienneté, 2 jours par semaine (jusqu'à 3 jours pour les femmes enceintes ou les personnes ayant un enfant de moins de 8 ans);Travail au bureau : Av. 5 de Outubro (Lisbonne). Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.
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