Facility & It Coordinator (On-Site)

Há 1 mês

Lisboa, Portugal Catawiki Tempo inteiro

About the role
We are seeking a Facility & IT Coordinator for our beautiful, centrally located office in Lisbon. In this role, you will provide essential support for Facility and IT-related services, assisting our central Facility and Office IT team with day-to-day operations and participating in various Facility and IT projects. You will collaborate closely with our central Office, Facility, and Office IT team based in Amsterdam.
What you'll do

Be the friendly host in the office, welcoming employees and supporting them
Receive deliveries and ensure they are stored properly or delivered to the right person
Provide administrative support for Office/Facility & IT Management, including the registration of incoming and outgoing deliveries (stock management), approval of invoices, and maintaining the email inbox
Handle and manage Facility and IT requests via Jira and Slack
Coordinate maintenance and repairs with the local landlord
Oversee health and safety in the office, addressing and following up on any potential issues, including emergency response evacuations
Coordinate Catawiki events such as lunches, drinks, dinners, parties, etc
Assist with travel and accommodation arrangements for Catawikians using the travel booking tool
Support daily tasks such as replenishing supplies (drinks), checking the mailbox, and maintaining tidy areas
Clean common areas and meeting rooms as needed during the day (daily cleaning is handled by a professional cleaning service)
Set up workstations, including monitors, keyboards, mice, and headsets
Assist the Office IT team with the on-site technical issues, including conference room setups, internet/wifi connections, and general troubleshooting
Provide basic helpdesk support for common issues like password resets, MFA, and simple problems with tools such as Google Workspace, Okta, and Slack
Work with our Office IT Team members to resolve more complex ad hoc issues, identify areas for improvement, and escalate problems as necessary
Manage hardware logistics, including shipping and receiving for onboarding, offboarding, and hardware refreshes
Wipe, erase and reinstall macOS on laptops for repurposing
Keep the IT asset management system update with local hardware inventory

What you'll bring
As thewelcoming faceof our workspace, you will ensure that all employees and guests feel warmly greeted and supported. You will be attentive to how your colleagues interact and what they value, using your positive energy and open mindset to create a great experience for everyone who steps into the office. Additionally, you will address their Facility and IT needs to ensure a smooth and efficient working environment.

A recent graduate in Facility Management, Hospitality, or IT Management, or someone with 1-3 years of experience in a facility role and/or IT support function
A high level of responsibility, drive, and strong service orientation
Excellent organizational skills, with the ability to prioritize and plan work in advance, and a keen eye for detail
The ability to work independently, even when remote from the central Facility/IT team
Resilient under stress, with strong multitasking abilities
A proactive approach to developing and improving processes, with a willingness to take initiative and make suggestions
Strong social skills and empathy, which you use to build and maintain strong relationships with all stakeholders
Positive energy and a professional attitude
Excellent communication skills, both verbally and in writing, in English, with Portuguese; fluency in additional European languages is a plus
Willingness and ability to be physically present at the office throughout the week (5 days a week), with a hands-on mentality
Experience or certification in emergency response or first aid is a plus
Strong problem-solving skills, with the ability to identify root causes
Quick to absorb and retain information, with a passion for learning
Strong knowledge of IT support best practices, including ticketing systems, cloud platforms, basic networking, and software licensing

Access to a vehicle and a driver's license will be considered an asset but not required
Deadline to apply: Sunday, August 25th, 2024
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