Facility & It Coordinator (On-Site)

Who we are, , the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.
Catawiki is the leading online marketplace to buy and sell special objects.
We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.We've sold 10 million unique items to date and it's our mission to become the world's most popular auction destination for special objects.We're an innovative, pioneering and fast-growing scale-up.
If you think you can make a difference to our team, go ahead and apply.About the roleWe are seeking a Facility & IT Coordinator for our beautiful, centrally located office in Lisbon.
In this role, you will provide essential support for Facility and IT-related services, assisting our central Facility and IT team with day-to-day operations and participating in various Facility and IT projects.
You will collaborate closely with our central Office, Facility, and IT team based in Amsterdam.What you'll do Be the friendly host in the office, welcoming employees and supporting themReceive deliveries and ensure they are stored properly or delivered to the right personProvide administrative support for Office/Facility & IT Management, including the registration of incoming and outgoing deliveries (stock management), approval of invoices, and maintaining the email inboxHandle and manage Facility and IT requests via Jira and SlackCoordinate maintenance and repairs with the local landlordOversee health and safety in the office, addressing and following up on any potential issues, including emergency response evacuationsCoordinate Catawiki events such as lunches, drinks, dinners, parties, etcAssist with travel and accommodation arrangements for Catawikians using the travel booking toolSupport daily tasks such as replenishing supplies (drinks), checking the mailbox, and maintaining tidy areasClean common areas and meeting rooms as needed during the day (daily cleaning is handled by a professional cleaning service)Set up workstations, including the installation of monitors, keyboards, mice, and headsetsProvide helpdesk support for issues such as password resets, MFA, and access problems related to our suite of SaaS tools, including Google Workspace, Okta, Slack, and JAMFWork with our Senior IT Team members to resolve more complex ad hoc issues, identify areas for improvement, and escalate problems as necessaryShip and receive hardware for Catawikians, including onboarding, off-boarding, refreshing, and repairingTroubleshoot remote application, access, and hardware problemsLiaise with hardware providers to order new technology equipment and software licenses internationally, and keep the asset inventory updated What you'll bringAs thewelcoming faceof our workspace, you will ensure that all employees and guests feel warmly greeted and supported.
You will be attentive to how your colleagues interact and what they value, using your positive energy and open mindset to create a great experience for everyone who steps into the office.
Additionally, you will address their Facility and IT needs to ensure a smooth and efficient working environment.
A recent graduate in Facility Management, Hospitality, or IT Management, or someone with 1-3 years of experience in a facility role and/or IT support functionA high level of responsibility, drive, and strong service orientationExcellent organizational skills, with the ability to prioritize and plan work in advance, and a keen eye for detailThe ability to work independently, even when remote from the central Facility/IT teamResilient under stress, with strong multitasking abilitiesA proactive approach to developing and improving processes, with a willingness to take initiative and make suggestionsStrong social skills and empathy, which you use to build and maintain strong relationships with all stakeholdersPositive energy and a professional attitudeExcellent communication skills, both verbally and in writing, in English, with Portuguese; fluency in additional European languages is a plusWillingness and ability to be physically present at the office throughout the week (5 days a week), with a hands-on mentalityExperience or certification in emergency response or first aid is a plusStrong problem-solving skills, with the ability to identify root causesQuick to absorb and retain information, with a passion for learningStrong knowledge of IT support best practices, including ticketing systems, cloud platforms, basic networking, and software licensing Access to a vehicle and a driver's license will be considered an asset but not required Here's what we can offer youThis is your chance to join our mission to fulfill people's passions as part of a young and dynamic organization.
You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians.Additionally, you can expect: A challenging role in a diverse, international and fast-growing organisation with over 50 nationalities.Regular fun activities both on and offline e.g summer parties, boat rides and regular team events.Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.Hybrid ways of working between home and office.
We offer remote and activity-based working, suited to the team and individual responsibilitiesWe care about our teams' wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more.Tailored learning and development opportunities to support your personal and professional growth; We want to help you celebrate special occasions in life by: Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers;Extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years;Additional leave allowances for important life events such as moving, engagement & marriage;Each year Catawikians get an additional day's leave to Pursue their Passion
Please note that our benefits offering changes depending on which country you are employed in.
For our country-specific offering please ask your recruiter.Our commitment to you Catawiki's eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds.
We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered.
Whatever your story, we encourage you to bring your unique perspective to the table.Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply.
In addition to the several initiatives we've launched, we're open to ideas on ways we can continue to support the humanitarian effort.Our offices and way of workingWe have sensational offices in Amsterdam, Paris and Lisbon.
Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model.
This means we expect you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with each other.
The exception is of course, if the job description specifically states that the role is 100% remote, as some experts and sales positions are.