Credit Collections Specialist
Há 2 dias
.Estamos à procura de um Especialista em Crédito e Cobranças para integrar a equipa do nosso cliente
Este papel é essencial para garantir a cobrança atempada de montantes pendentes relacionados com produtos energéticos (gás, eletricidade, combustível), mantendo relações de excelência com os clientes.Nota: Trata-se de uma oportunidade temporária com duração de 3 a 6 meses, ideal para profissionais que desejam adquirir experiência num ambiente dinâmico e desafiador enquanto contribuem para o sucesso de uma empresa de referência no setor energético.Se procura um novo desafio e tem paixão por resolver problemas e fortalecer relações com clientes, esta é a sua oportunidadeMissão:A sua principal responsabilidade será gerir contas de clientes, assegurando que os pagamentos são cobrados de forma eficiente e eficaz.
Irá interagir com os clientes por email e telefone, comunicando claramente o motivo do contacto e despertando o interesse destes.
Construir empatia, propor soluções práticas e manter um tom profissional, mas acessível, são aspetos-chave para o sucesso nesta função.Responsabilidades Principais:Recolher e processar informações relacionadas com pagamentos de clientes, garantindo a identificação e documentação precisas; Monitorizar diariamente as contas de clientes e iniciar ações de recuperação de dívidas de forma atempada, incluindo envio de lembretes, realização de chamadas e preparação de casos para escalonamento legal; Assegurar a cobrança de juros de mora em situações de atraso de pagamento; Colaborar com aequipa de vendas para obter aprovações necessárias para desbloquear encomendas de clientes e manter a continuidade do fornecimento; Negociar acordos de pagamento alinhados com as diretrizes da empresa e obter as aprovações necessárias quando aplicável; Comunicar com aequipa comercial sobre casos desafiantes para garantir alinhamento e obter aprovações de manutenção de crédito; Garantir o cumprimento das políticas e procedimentos de crédito da empresa e identificar áreas de melhoria; Monitorizar os limites de crédito dos clientes em conformidade com o Manual de Crédito ao Cliente e recomendar ajustes quando necessário; Manter dados precisos e atualizados nos sistemas de TI para apoiar a atividade comercial e permitir decisões informadas; Preparar relatórios periódicos e personalizados para fornecer informações acionáveis e apoiar decisões estratégicas
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