Senior Collections Professional

Há 5 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Job Description

The Collections and Cash Management Group is a key component of the Order to Cash team, working closely with Billing, Cash Applications, and Order Management on a regional basis to ensure accurate customer invoices and maintain a cash flow forecast.

  • Responsibilities:
  • Manage a Customer Accounts Receivable (AR) portfolio, executing company collections and credit policies in accordance with Customer Segmentation.
  • Meet assigned KPIs, including weekly/monthly cash flow, bad debt reduction, cash application timeliness, disputes resolution, and customer master data setup validation.
  • Utilize specific Collections tools to support activities and propose new functionalities to enhance processes.
  • Participate in weekly debt reviews and additional sessions to discuss collections strategies.
  • Resolve internal disputes and escalate queries to appropriate stakeholders when necessary.
  • Monitor past due accounts, proposing service or credit restrictions and tracking customers for lifting restrictions.
  • Review performance against forecast and target customers for shortfalls.
  • Collaborate with cash applications for payment allocation against open items.
  • Liaise with external collections partners for bad debt management.
  • Coordinate AP and AR netting as needed.
  • Ensure timely and accurate reporting, adhering to internal guidelines and supporting audit processes.


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