Customer Care Consultant
Há 6 dias
.Customer Care Consultant (Portuguese & Spanish Speaker) RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 100 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.Interested? Keep reading onJob title: Customer Support Consultant / Customer Care ConsultantLocation: Only considering applications-based in Lisbon, PortugalLanguage: Portuguese & Spanish SpeakingWork-type: On-sightTerms: Full-time (12 month contract > Permanent)Your North StarOur mission is to deliver high-quality support that ensures seamless, positive experiences for our clients. Through clear communication, empathy, and effective troubleshooting, we foster satisfaction and long-term loyalty.As a Customer Care Consultant, your focus is to quickly identify and resolve issues while demonstrating patience and understanding. Working as part of a global team, you will be the trusted voice for our Portuguese and Spanish clients, ensuring their needs are met with care and professionalism. Together, we create meaningful connections that drive client success and retention.Day in the life of a Senior Customer Support ConsultantCustomer SupportSupport hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needsAssess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolutionMeet daily & weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retentionRetention and Service RecoveryWorking closely with our Implementations Team to ensure a seamless transition of client accounts to support
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Customer Care Consultant
3 meses atrás
Lisboa, Portugal Roomraccoon Tempo inteiroTitle: Customer Support Consultant / Customer Care Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Portugal Who are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110...
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Customer Care Consultant
3 meses atrás
Lisboa, Portugal Roomraccoon Tempo inteiroTitle: Customer Support Consultant / Customer Care Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Portugal Who are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110...
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Customer Care Consultant
3 meses atrás
Lisboa, Portugal Roomraccoon Tempo inteiroTitle: Customer Support Consultant / Customer Care ConsultantType: FulltimeTerms: OnsiteLocation: Only considering applications-based in PortugalWho are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110 professionals,...
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Customer Care Consultant
3 semanas atrás
Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Care Consultant (Dutch Speaker) Title: Customer Support Consultant / Customer Care Consultant Terms: Onsite Location: Only considering applications-based in Lisbon, Portugal & Cape Town, South Africa Who are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one...
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Customer Care Consultant
5 meses atrás
Lisboa, Portugal Atlean World Tempo inteiro**Role Description** This is a full-time on-site role for a Customer Care Consultant (Dutch Speaker) at Atlean World, located in Lisbon. As a Customer Care Consultant, you will be responsible for providing exceptional customer service and support to Dutch-speaking customers. Your day-to-day tasks will include addressing customer inquiries, resolving...
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Customer Care Consultant
3 semanas atrás
Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Care Consultant (Dutch Speaker) Title: Customer Support Consultant / Customer Care ConsultantTerms: OnsiteLocation: Only considering applications-based in Lisbon, Portugal & Cape Town, South AfricaWho are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one...
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Customer Care Consultant
Há 1 mês
Lisboa, Portugal Roomraccoon Tempo inteiroTitle: Customer Support Consultant / Customer Care Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Lisbon, Portugal & Cape Town, South Africa Who are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system....
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Customer Care Consultant
3 semanas atrás
Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Care Consultant (Portuguese & Spanish Speaker) Title: Customer Support Consultant / Customer Care Consultant Terms: Onsite Location: Only considering applications-based in Portugal Who are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management...
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Customer Care Consultant
3 semanas atrás
Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Care Consultant (Portuguese & Spanish Speaker) Title: Customer Support Consultant / Customer Care ConsultantTerms: OnsiteLocation: Only considering applications-based in PortugalWho are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management...
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Customer Care Consultant
Há 1 mês
Lisboa, Portugal Roomraccoon Tempo inteiroTitle: Customer Support Consultant / Customer Care ConsultantType: FulltimeTerms: OnsiteLocation: Only considering applications-based in Lisbon, Portugal & Cape Town, South AfricaWho are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our...
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Customer Care Consultant
Há 6 dias
Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Care Consultant (Portuguese & Spanish Speaker) RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 100 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroGerman Senior Customer Care Consultant For Tech Company LisboaDescriptionRole Overview: As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client...
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Customer Care Consultant
Há 5 dias
Lisboa, Portugal RoomRaccoon Tempo inteiroCustomer Care Consultant (Portuguese & Spanish Speaker) RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 100 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroGerman Senior Customer Care Consultant For Tech Company LisboaDescriptionRole Overview: As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroDutch Senior Customer Care Consultant For Tech Company Lisboa DescriptionRole OverviewAs a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroDutch Senior Customer Care Consultant For Tech Company Lisboa Description Role Overview As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroGerman Senior Customer Care Consultant For Tech Company Lisboa Description Role Overview: As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroGerman Senior Customer Care Consultant For Tech Company Lisboa DescriptionRole Overview: As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroDutch Senior Customer Care Consultant For Tech Company Lisboa DescriptionRole OverviewAs a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client...
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Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiroDescriptionRole OverviewAs a Customer Care Consultant, you'll provide top-tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client onboarding.You'll also focus on customer retention, turning...
