Program Services Coordinator

Há 4 dias


Lisboa, Lisboa, Portugal Grand Circle Corporation Tempo inteiro

Job DescriptionWe are seeking a skilled Program Services Coordinator to join our team in Lisbon.
The ideal candidate will have experience in travel and tourism, with strong communication and problem-solving skills.
Key Responsibilities:Prepare materials for tour guides, including itinerary and features of the program.Resolve quality issues related to tours, itineraries, and program features.Screen and hire tour guides, handle their relations, and manage their schedules.Manage administrative tasks, such as signing agreements, preparing group documents, reviewing expenses, and collecting end-of-trip documents.Enter data into company systems and maintain database accuracy.Coordinate logistics for tour guide hiring, training trips, and business meetings.Provide regular on-site interaction with travelers and 24/7 emergency support for guides.What We Offer:Competitive salary package.Vacation days and personal days.Reimbursement of public transport with a yearly maximum cap.Incentive bonus based on targeted results.Merit increase based on performance.Personal and professional growth opportunities.Milestone bonus and travel certificate for every fifth anniversary of employment.Associate deals and worldwide GC tour packages at discounted prices.Referral bonus.Full training program onsite.Unique corporate culture, including team building, community work, and corporate events.Opportunity to work with an international team and learn about all aspects of the travel business.Requirements:At least 2 years' experience in travel and tourism.Fluent English written and spoken (Company official language).Proficient with Microsoft Office package, especially Excel.Strong people skills and customer care orientation.Self-starter with ability to respect deadlines and prioritize tasks.Demonstrated success in making tough decisions and taking calculated risks.Ability to travel 15% of the time and work longer hours.Passion for travel.


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