German-Speaking Customer Advisor
1 semana atrás
Job Description: German-Speaking Customer Advisor (Web Services) – On-Site in Lisbon Are you passionate about providing exceptional customer service and eager to make an impact in the web services industry?
We are seeking motivated German-Speaking Customer Advisors to join our dynamic team in Lisbon, Portugal .
This exciting on-site opportunity allows you to work alongside an international team, assist customers, and enhance their experience with web services.
Key Responsibilities: As a German-Speaking Customer Advisor , you will be the main point of contact for German-speaking clients, ensuring they receive the best possible support.
Your key duties include: Customer Support : Assist customers via multiple communication channels, ensuring their inquiries are resolved quickly and effectively.
Web Services Expertise : Develop a deep understanding of the company's web services, offering accurate and helpful information to customers.
Problem-Solving : Troubleshoot and resolve customer issues, providing effective and personalized solutions.
Communication : Communicate clearly, professionally, and empathetically with customers to ensure their needs are met.
Collaboration : Work closely with team members and other departments to escalate and resolve complex issues.
Customer Feedback : Gather and report valuable customer feedback to improve the service quality.
Documentation : Log customer interactions and resolutions accurately in internal systems.
Requirements: Language Skills : Fluent in German and at least intermediate English (B2).
You should be able to communicate effectively in both languages.
Experience : Previous experience in customer service is beneficial, but not mandatory.
We value a strong willingness to learn and develop.
Skills : Communication : Excellent verbal and written communication skills in both German and English.
Problem-Solving : Strong troubleshooting skills and the ability to offer quick solutions.
Customer-Oriented : A passion for delivering excellent customer service and maintaining long-term relationships.
Adaptability : Comfort in a fast-paced environment and ability to adjust to new challenges.
Team Player : Ability to work well with colleagues to achieve common goals.
Tech-Savvy : Basic computer skills and the ability to learn new web-based tools and applications.
Benefits: Competitive Salary : Enjoy a salary that reflects your skills and experience, with the opportunity for performance-based bonuses.
Relocation Package : For those relocating from abroad, we offer a full relocation package , including flight tickets and accommodation support.
Health & Life Insurance : Comprehensive health and life insurance coverage starting on day one .
Meal Allowance : A daily meal allowance to help with food expenses.
Transport Allowance : Monthly transport allowance for your daily commute.
Career Growth : Opportunities for career development and advancement within the company.
Training & Development : Continuous learning and development programs to enhance your skills and career prospects.
Work-Life Balance : A supportive environment that values your well-being and work-life balance.
Vibrant Location : Work in Lisbon , one of Europe's most exciting and culturally rich cities, known for its beautiful architecture, delicious food, and sunny weather.
Why Lisbon?
Lisbon offers a perfect mix of history, culture, and modern living.
It's a fantastic city for personal and professional growth, with a welcoming international community and a growing tech industry.
You'll enjoy a high quality of life, a vibrant social scene, and an affordable lifestyle in a beautiful, sunny city.
How to Apply: If you're ready to join our team as a German-Speaking Customer Advisor in Lisbon , we'd love to hear from you
Please submit your CV and cover letter , highlighting your language skills, experience (if any), and enthusiasm for delivering exceptional customer service.
We look forward to welcoming you to our team
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