German Speaking Customer Service Advisors
3 meses atrás
**German Speaking Customer Service**
**Lisbon, Portugal**
**€1730 gross per month including language bonus, meal allowance, bonuses etc.**
**Job Duties**
- Understanding the products and services provided by the company.
- Knowing and identifying the customer needs.
- Recommending products and services as per the customer requirements. - Maintaining customer relationship.
- Recording and document customer complaints.
- Diverting the call to the relevant departments.
- Providing excellent customer service and customer satisfaction.
- Maintaining the confidentiality of client’s & Customer information.
- Following up with the customer as and when needed.
- Taking feedback from the client and Customer.
- Resolving customer issues in a polite and professional manner.
**Requirements**:
- Native level German and fluent English.
- Experience working in the Customer Service department as a Customer Service Associate, Customer Service Representative, or a similar position.
- Proficiency in Customer Relationship Management tools.
- Demonstrate accountability and ownership of issues.
- Good interpersonal and organizational skills.
- Exceptional data entry skills.
- Multi-Tasking ability.
- Working experience with MS Office Tools.
- Excellent time management skills.
**Job Types**: Full-time, Permanent
**Salary**: 1,730.00€ per month
Application Question(s):
- This is a hybrid role ie a mix of working from the office and remotely
**Language**:
- German (required)
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