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German Speaking Customer Service Advisors

2 semanas atrás

Lisboa, Portugal Recruitment Direct Ltd Tempo inteiro

**German Speaking Customer Service**

**Lisbon, Portugal**

**€1730 gross per month including language bonus, meal allowance, bonuses etc.**

**Job Duties**
- Understanding the products and services provided by the company.
- Knowing and identifying the customer needs.
- Recommending products and services as per the customer requirements. - Maintaining customer relationship.
- Recording and document customer complaints.
- Diverting the call to the relevant departments.
- Providing excellent customer service and customer satisfaction.
- Maintaining the confidentiality of client’s & Customer information.
- Following up with the customer as and when needed.
- Taking feedback from the client and Customer.
- Resolving customer issues in a polite and professional manner.

**Requirements**:

- Native level German and fluent English.
- Experience working in the Customer Service department as a Customer Service Associate, Customer Service Representative, or a similar position.
- Proficiency in Customer Relationship Management tools.
- Demonstrate accountability and ownership of issues.
- Good interpersonal and organizational skills.
- Exceptional data entry skills.
- Multi-Tasking ability.
- Working experience with MS Office Tools.
- Excellent time management skills.

**Job Types**: Full-time, Permanent

**Salary**: 1,730.00€ per month

Application Question(s):

- This is a hybrid role ie a mix of working from the office and remotely

**Language**:

- German (required)