Technical Support Specialist – North Market

4 semanas atrás

Aveiro, Portugal Ikea Tempo inteiro

Who you are
As an instore Technical Support Specialist, you will provide primary 1st and 2nd line technical support, serving the home store and other IKEA stores/units with a larger regional team. You will offer support and coverage for business-as-usual service desk tasks, as well as support for local and national projects.
Essential Competency Required:
• Good knowledge of IT platforms, equipment, and applications.
• Excellent time management and prioritizing skills
• Flexible and logical approach to work
• Strong communications skills
• Natural problem solver and thinking out of the box approach
• Previous experience within an IT support environment and in a similar role
• Experience in the following:
o Windows Operating Systems
o Application troubleshooting (Teams, Outlook, Word, SharePoint, One drive etc)
o Hardware troubleshooting (desktop, laptop, phones, Printers, Tills, Chip and Pin)
o Remote Support
o Customer Service
• An Understanding of the ITIL framework
• Experience working with SLAs & KPIs
• Industry-recognized qualifications in relevant area is desirable (MCP / CCNA / CompTIA) – preferred.
A day in your life with us
Below is some of the day-to-day duties you will cover:
• Managing the Windows Workstations Environment (Windows 8.1, 10 and 11)
• Setting up computers, laptops, printers, tablets as well as Android and IOS devices
• Applications installation/deployment
• Users and computers management (Active Directory)
• Wifi client and VPN setup
• Network cable patching, Layer two network configuration experience
• Laptop, Desktop and printer hardware parts replacement.
Primarily working with ITSD work will be covered below:
• 1st Line Support of Software / Hardware related Incidents and Service Requests
• Accurately log incidents and ensure all relevant data is captured.
• Direct first-hand ticket ownership.
• Regularly update tickets logged and manage the ticket assigned to your group.
• Maintain a high level of First Contacts Fixes.
• Proactively keep customers informed on an incident/request status and progress.
• Escalate incidents to the relevant resolver group where first contact fix is not possible.
• Adapting and keeping up to date with current standard procedures.
• Proactively maintain and develop technical knowledge.
• Escalate potential service/problem issues initially with the relevant manage-ment/departments.
About this work area
To be the local business partner responsible for IT and working as one seamless IT organization with IKEA Business Solutions. To ensure IKEA technology solutions are delivered to high standards to meet the needs of customers and co-workers in order to enhance the whole IKEA shopping experience. To secure effective information technology (IT) that supports IKEA business processes by maintaining, developing, and supporting reliable, robust, and efficient IT solutions. Country IT contributes to the growth of IKEA and improves the customer´s life at home.
What you need to know
This position is full-time, you will work 40 hours per week, Monday to Friday, 9am to 5pm. Some tasks can only be done at night whilst the store is closed, so occasional night shifts may be necessary.
The home store location will be Matosinhos, with travel Braga or other IKEA units. Some overnight stays may be required. Someone who has a driver's license and owns transport would be preferred for this role.
To help us get to know you better, please include an up-to-date version of your CV and a cover letter in your application.
Successfully shortlisted candidates will be invited to a virtual interview with the hiring team.

  • Technical Operations Manager

    Há 1 mês

    Aveiro, Portugal Perform Group Tempo inteiro

    .Stats Perform is the market leader insports tech. We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into something magic.We entwine our extensive back-catalogue of data in with innovative products and machine-learning to deliver insights,...

  • Technical Operations Manager

    3 meses atrás

    Aveiro, Portugal Perform Group Tempo inteiro

    .Stats Perform is the market leader in sports tech. We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into something magic. We entwine our extensive back-catalogue of data in with innovative products and machine-learning to deliver insights,...

  • Dutch Technical Support

    4 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots. Want to start this next adventure? Check out this position!For one of...

  • After Sales Representative – North Portugal

    2 semanas atrás

    Aveiro, Portugal Stow Group Tempo inteiro

    Company Description stow is one of the leading suppliers of storage solutions.Our core activity is the development, manufacturing and installation of top-quality racking systems for the storage of palletized or small goods and longer items, as well as mezzanine structures.Job Description As an After Sales Representative you will play a critical role in...

  • Dutch Technical Support

    4 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots. Want to start this next adventure? Check out this position! For one of...

  • Dutch Technical Support

    4 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots. Want to start this next adventure? Check out this position! For one of...

  • Dutch Technical Support

    4 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots. Want to start this next adventure? Check out this position! For one of...

  • Norwegian Technical Support

    Há 1 mês

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots. Want to start this next adventure? Check out this position! We are...

  • Technical Recruiter

    4 semanas atrás

    Aveiro, Portugal Dellent Tempo inteiro

    At Dellent, we are looking for a recruiter to join our team - ideally, someone who has experience working in Information Technology (IT) recruiting. It's a challenging, fast-moving candidate-driven market, and the ideal candidate should be highly motivated and tenacious enough to keep up with the pace.We are looking for someone who is willing to learn and...

  • Market Analyst

    4 meses atrás

    Aveiro, Portugal Prio Tempo inteiro

    **PRIO aims to produce and supply energy to move people, ideas, vehicles and goods. Innovative, accessible and safe energies. Energy to change!** PRIO is the biggest biofuel producer in Portugal and the third largest European biodiesel producer from residual raw materials. Operates and supplies more than 250 service stations, distributed from North to South...

  • Technical Recruiter

    2 meses atrás

    Aveiro, Portugal Dellent Tempo inteiro

    At Dellent, we are looking for a recruiter to join our team - ideally, someone who has experience working in Information Technology (IT) recruiting. It's a challenging, fast-moving candidate-driven market, and the ideal candidate should be highly motivated and tenacious enough to keep up with the pace.We are looking for someone who is willing to learn and...

  • Norwegian Technical Support

    3 meses atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    We are looking for Technical Support for Telematic software and hardware. Required skillsFluent in Norwegian (level C2)Working proficiency in EnglishExcellent communication skillsProficient computer user (MS Office, Adobe, Data Bases, and CRM)Ability to troubleshoot and find the solution independentlyDay to day:Account Registration through the...

  • Technical Recruiter

    2 meses atrás

    Aveiro, Portugal Dellent Tempo inteiro

    At Dellent, we are looking for a recruiter to join our team - ideally, someone who has experience working in Information Technology (IT) recruiting. It's a challenging, fast-moving candidate-driven market, and the ideal candidate should be highly motivated and tenacious enough to keep up with the pace.We are looking for someone who is willing to learn and...

  • Field Technical Support Engineer Iii

    4 semanas atrás

    Aveiro, Portugal Tn Portugal Tempo inteiro

    col-wideJob Description:For our Retail Division we are looking for a:Field Technical Support EngineerSensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into...

  • Norwegian Technical Support

    2 meses atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience Mediterranean life?Then we have the job for you!We are looking for technical support candidates who want to start working and living in Greece.You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots.Want to start this next adventure?Check out this position!We are looking for...

  • Dutch Technical Support

    4 semanas atrás

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life?Then we have the job for you!We are looking for technical support candidates who want to start working and living in Greece.You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots.Want to start this next adventure?Check out this position!For one of the...

  • Technical Operations Manager

    4 meses atrás

    Aveiro, Portugal Stats Perform Tempo inteiro

    Stats Perform is the market leader in sports tech. We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into something magic. We entwine our extensive back-catalogue of data in with innovative products and machine-learning to deliver insights,...

  • Technical Operations Manager

    4 meses atrás

    Aveiro, Portugal Perform Group Tempo inteiro

    Stats Perform is the market leader insports tech.  We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into something magic.     We entwine our extensive back-catalogue of data in with innovative products and machine-learning to deliver insights,...

  • Technical Operations Manager

    4 semanas atrás

    Aveiro, Portugal Perform Group Tempo inteiro

    Stats Perform is the market leader in sports tech. We provide the richest and most trusted sports data available and are at the forefront of the latest advancements in AI and machine learning to turn this data into something magic.We entwine our extensive back-catalogue of data in with innovative products and machine-learning to deliver insights,...

  • Dutch Technical Support

    Há 1 mês

    Aveiro, Portugal Recruit4Work S.L. Tempo inteiro

    Do you want to experience the Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots. Want to start this next adventure? Check out this position!For one of...