Salesforce Administrator

2 meses atrás

Lisboa, Portugal Phiture Tempo inteiro

Job ID: 27106 Would you like to be part of a dedicated and fast-paced CRM Operations team? We are now looking for a Salesforce Administrator to provide user support to our growing distribution team. Part of the role is also business-oriented, participating in fund data administration tasks in Salesforce and change initiatives related to our products.
At Nordea, we are deeply committed to providing the financial solutions of tomorrow to our customers. We're creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you'll be in good company with a chance to make your mark on something bigger.
About this opportunityWelcome to the CRM Operations team, part of the Business Development and Support unit in Nordea Asset Management Institutional and Wholesales Distribution. We add value by supporting our 200+ internal Salesforce users, ensuring that they have continuous access to the information and data they need to effectively distribute our funds. As Salesforce Administrator, you'll play a valuable role providing first-class support to the users, whilst ensuring that fund data management tasks are executed timely and effectively in Salesforce. You will also participate in change initiatives of different sizes, actively contributing to the design and customization of our Salesforce.
What you'll be doing:Salesforce and Marketing Cloud End user supportAnswer to requests (both technical and business process related)Produce reports and dashboards for key stakeholders and managementDeliver trainingsSalesforce and Marketing Cloud administrationSystem administrationUser/Permission management and controlsManage fields, objects, rules, workflows and other configurationsChangeset managementMonitoring of external system integrationsProcess improvements and analysisMonitor, analyse and quality control processes and dataIdentify opportunities for improvementChange initiativesCollection and documentation of requirementsSolution design (in collaboration with developers)Testing, implementation, documentation and trainingFund data deliveriesFund data input, maintenance and quality control in SalesforceOversee regular delivery of static fund data to data vendors and other external partiesLiaise with data vendors on static fund data delivery related changes and issuesMaintaining high quality process documentation for Salesforce related tasksYou'll join a small, dedicated team that lives and breathes change. The role is based in our office in Oeiras (Portugal), with occasional travel to the office in Luxembourg. You will work closely with our Luxembourg Salesforce team.
Who you areCollaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us. To succeed in this role, we believe that you:
Have a good understanding of the Salesforce.com platform and best practices including:Good knowledge of Reports and AnalyticsAt least basic knowledge of Declarative Salesforce Methodology; Workflow, Process Builder, Flows etc.Are service-minded and possess good interpersonal and communication skillsHave good troubleshooting skillsEnjoy working in the intersection of technology and business, and are able to effortlessly navigate both worldsAre creative and self-motivated, able to collaborate remotely and independently organise and perform your work ensuring priorities and deadlinesAre very attentive to detail and a focused personHave a proven analytical mindset and are eager to contribute to continuous improvements of data quality and process efficiencyYou are interested in Asset ManagementYou have a good understanding of IT main principles and are willing to improve your technical skillsYour experience and background:You are a Salesforce Certified Administrator or working towards the certification. Other certifications, especially Marketing Cloud Administrator, are an assetYou have a first experience working with Salesforce Administration in the Financial sector, ideally Asset Management. Exceptions from this requirement can be considered for candidates with a very solid Salesforce background and an interest in Asset ManagementPrevious experience working with Marketing Cloud and (static) fund data is an assetMaster's degree in IT, economics, finance or similarProficiency with Microsoft office applications (especially Excel and Visio)Fluent in English (mandatory)If this sounds like you, get in touch
Next stepsSubmit your application no later than 31/12/2024. Please note the position might be filled before the application deadline.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
#NAM #NAM-Portugal

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