Salesforce Development Lead

3 semanas atrás


Lisboa, Lisboa, Portugal Richemont Tempo inteiro

.Richemont owns some of the world's leading luxury goods Maisons, with particular strengths injewellery,watches, fashion and accessories.
Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.MAIN PURPOSEThe Lead Salesforce Developer will operate within the Client Interactions area, part of Group Platforms LNR (Luxury New Retail).
You will be joining a dynamic team where you will support our worldwide Salesforce initiatives that are aiming at delivering a tailored solution to our Customer Relation Centres (CRC) and all our client facing teams.
Our template is based on state-of-the-art solutions leveraging mainly Salesforce Service Cloud and Vonage CTI.In collaboration with the Technology Team Lead, you will lead the development team to deliver successful features and automations that make the operational activities of our CRC's more efficient.
You will lead technical solution design, implementation, and maintenance to ensure a smooth development lifecycle.You will work closely with the Business Analysts to engineer the solutions to business problematics and ensure that the delivery of the roadmap is done with a high-quality standard.You are an expert on Service Cloud solutions and have always in mind to deliver scalable and flexible solutions that allow us to onboard different Maisons within the same template.YOUR KEY RESPONSIBILITIESPropose and develop custom solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components, and other programming languages and frameworks.Participate in complete application life cycle from technical design, architecture, development, testing, and deployment of high-quality salesforce solutions using coding best practices.Your client-centric mindset allows you to identify and recommend creative solutions to build extensions to the out-of-the-box capabilities of the platform.You guide the development team to a successful setup and ensure they follow the best practices.Communicate and collaborate with other technical resources like architects, admins, configuration experts, and stakeholders regarding status, risks, and any technical issues.You understand dependencies and anticipate regressions on the platform.You actively participate to the Agile ceremonies and give constant updates of the evolution of the development of features in the sprint.You ensure functional and technical health of features developed by your peers by cross-testing among the development team and being involved in all test phases.You help support team troubleshoot and deliver quality solutions to bugs raised in production.YOUR PROFILEBachelor's or Master's degree in Information Technology or Computer Science or equivalent experience


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