Operations Manager

3 semanas atrás


Porto, Portugal Adecco Tempo inteiro

??We are looking for an Operations Man ager fluent in English for a client in the Porto area. A re you someone interested in managing high-volume teams, with a commercial attitude and a willingness to negotiate? Then this is the opportunity for you
?? Responsibilities:
- Managing the team and ensuring the development and growth of its employees;
- Maintaining continuous communication with the client to negotiate agreements, measuring and ensuring customer satisfaction;
- Carrying out qualitative and quantitative analysis, with proposals for improving processes and structure in terms of human, technological and organizational resources;
- Control planned activities by detecting deviations and implementing procedures and actions with the aim of increasing individual and team performance levels;
- Organize the current and future operational structure, with precise forecasts and assignment of defined responsibilities;
- Control and monitor the invoicing of services, staff costs and suppliers, ensuring compliance with the procedures established for this purpose;
- Meet the annual budget and ensure profitability;
- Ensuring a correct annual forecast.
?? You need to be:
? Fluent in English (at least a C1 level) and good knowledge of French/Italian/German /Spa nish ;
? Minimum Studies: Bachelor's or Master's degree in Economics or similar;
? Knowledge of customer management;
? Previous experience in Contact Center or Sales.
? Leadership Skills and Team Player attitude;
? Customer focused with excellent communication skills;
? Good computer skills including Microsoft Office (EXCEL=Mandatory);
Don't miss this opportunity and apply Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.



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