Onboarding Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Emotion Tempo inteiro

Company We are a global technology company that has been delivering comprehensive and reliable fleet management software for rental, leasing and mobility businesses worldwide.
More than 30 years working with rent a car businesses, assure you that we have extensive experience in this business, and that our software can be your business success key.
During these years, we have worked closely with our customers, in constant dialogue, adapting our system, making it a solution to compete in the new millennium. However, we know that a software is never complete, and we thrive on improving it every day, with the help of our partners.
Scalable, safe and dynamic, this software is the global solution of choice for renting companies of any size. Our know-how grants the best tailored solutions. Most of our work is done with Microsoft tools and Microsoft SQL Server. With presence in over 80 countries, supporting market leaders such as Volkswagen Financial Services, Europcar, and LeasePlan, we have proven to be a world class technology partner for mobility fleet management.
Profile of the candidate We are looking for an Onboarding Manager professional to further ensure a top tier experience for our clients, through a combination of strong knowledge of our solutions and problem solving skills.
The ideal candidate should be keen on technological solutions, display exceptional customer orientation skills and a possess a go-getter mentality.
What will you be doing?
• Helping customers complete their account setup and implementation: Through the extensive knowledge of our product, you will be able to guide the clients towards the successful launch of our solutions.

• Ensure a smooth adoption of our products: You will remain vigilant of both technical and non-technical aspects of the first interactions between the customers and our products, and provide to the maximum of your abilities, any input to facilitate a polished experience.

• Solve arising customer problems in a timely manner: You will be on the lookout for any inconveniences that may appear during the first stages of usage of our products and will provide solutions with critical speed.

• Enhance user engagement with educational materials and contextual onboarding flows: You will provide a tailored experience for each customer, ensuring the maximum adjustment between their specific needs and our software capabilities.

• Collect and act on customer feedback: You will remain aware of any inputs customers provide, and transform those inputs into bullet points to further enhance our operations where needed.
What we expect from you?
• 3+ years of experience in similar roles (Customer Onboarding, Client Onboarding, Customer Success, etc)

• Experience in the mobility sector (eg. Car Rental) is highly desirable

• Proficiency in English and French

• Keen interest in technological solutions
KEY Competencies
• Proactivity

• Customer orientation

• Good communication skills

• Problem-solving skills

• Project management skills

• Teamwork skills
Benefits
• Health insurance for yourself and any children under 18 (after 3 months of employment),

• Gym Membership (after 3 months),

• Coverflex Card

• Extra day of holiday on your birthday (if it falls on a working day)

• Extra day of holiday for every 5 years of employment

• Volunteering/charity work allowance of 2 days per year

• Free coffee and fresh fruit at the office, as well as team lunch on the last Thursday of each month
Location: Lisbon, Oeiras



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