Customer Service Representative

1 semana atrás

Porto, Portugal Concentrix Portugal Tempo inteiro

Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site),you willact as a point of contact forour banking company clients and provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency. Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Customer Service Representative, you will:Manage incoming phone callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer through open and interactive communicationProvide accurate, valid and complete information by using the right toolsFollow clients' communication procedures and guidelinesTake the extra mile to engage customersEnsure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfactionYour qualificationsConcentrix is a great match if you:Have a high level of German (written and oral) (C1)Good communication in English (B2)Excellent communication skillsStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersAbility to help customers, patient, empathetic, and passionatelycommunicativeProblem-solving Mindset and be confident at troubleshooting and investigationIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Porto, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesExperience the best version of youIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal-opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.#J-18808-Ljbffr

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