Application Support Technician

Há 2 dias

Lisboa, Portugal Phiture Tempo inteiro

QAValue is a Dutch company specializing in quality assurance, software testing, and IT consulting. Focused on innovation and customer-centric solutions, QAValue helps businesses enhance software performance and reliability, driving digital transformation with skilled expertise and tailored services.
Your Role As an Application Support Technician, you will be part of the 2nd Line Application Support team, ensuring the reliability and efficiency of critical applications. You will analyze incidents and service requests, design and implement technical solutions, troubleshoot issues using logs and monitoring tools, and contribute to continuously improving application processes. Following ITIL best practices, you will help maintain high service standards while supporting both internal teams and end-users.
You will work closely with a collaborative team to uphold operational excellence, leveraging your technical and interpersonal skills to meet the needs of a dynamic environment.

What You'll Be Doing Analyze and resolve application incidents and manage service requests.Maintain and improve production processes and solutions.Investigate and resolve recurring issues to reduce downtime.Collaborate with cross-functional teams to enhance system performance.Keep technical documentation up to date for efficient knowledge sharing.Provide input on tools and processes to optimize application support.Use log management and monitoring tools for proactive issue prevention. What You'll Bring Technical Expertise:Proficiency in SQL and experience with Powershell scripting.Familiarity with log management tools.Preferred knowledge of Elastic Search and APM.Problem-Solving Skills:A critical thinker with strong troubleshooting abilities.Ability to manage conflicts and navigate challenging situations.Soft Skills:Strong communication and empathy to support diverse teams and stakeholders.Adaptability, flexibility, and an eagerness to learn continuously.Time management and organizational skills in a fast-paced environment.Language Proficiency:Fluency in English or French (oral and written).Mindset:Passion for creating impactful solutions and improving systems.Proactiveness and a team-oriented approach.What You'll Enjoy A hybrid work environment with flexibility.Competitive compensation, including on-call duty rates.Opportunities to work on meaningful projects with a supportive team.A collaborative and innovative workplace culture.
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