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Dutch-Speaking Technical-Support-Expert In Lisbon
2 meses atrás
Are you tech-savvy and possess excellent communication skills, along with a strong service-oriented mindset? Are you eager to learn, and "technical troubleshooting" is not foreign to you? The world's largest and most renowned search engine is in need of technical support, presenting you with the opportunity to steer your life in a new direction
We are currently seeking Dutch-speaking technical support professionals. Seize this chance to combine professional growth in technical customer support with the fantastic opportunity to gain international experience in the vibrant capital of Portugal - Lisbon
About the Company:
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide
Regarding your field of responsibilities:
Dutch-language inbound customer support via phone, chat, and email
Responding to customer inquiries and documenting relevant case information
Ensuring excellent customer satisfaction
Assisting with pre-sales, general inquiries, and technical support issues
Appropriately addressing customer escalations and accurately documenting the process
Collaborating with other technicians to resolve or properly close tickets
Maintaining the internal ticketing system in English
As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.
Our Offer:
Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy
Relocation package: flight reimbursement and accommodation for 12 months, along with administrative support
Private health insurance with dental plan (after 6 months of the contract)
Growing opportunities and possibilities for an international career
Work in a diverse environment with people from over 15 nations
Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more
We encourage mobility across companies to work at any of our locations worldwide New and modern offices in Lisbon
Your Profile:
Native-level Dutch language skills (C2) + English proficiency
Experience in technical troubleshooting is advantageous
Excellent written and verbal communication skills to simplify technical jargon for non-technical users
PC literacy is required
Proficiency in Google Docs and Google Sheets
Aptitude for wireless troubleshooting
Patience to communicate and solve issues
Handle all data and personal information with the utmost confidentiality
Stay up to date with the latest IT and technology trends
Proactive, self-motivated, and a great team player
**All applicants must have an EU passport or a valid residence permit.
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