Technical Customer Advisor
3 semanas atrás
Technical Customer Advisor (Dutch Speaker)Lisboa, PortugalYou want to be part of a multicultural team in a company that works alongside known brands?
You want to relocate to the beautiful capital of Portugal – Lisbon?
Then this could be the perfect opportunity for you to have your experience of a lifetime
Your responsibilities and impact as Technical Customer Advisor: Provide support to customers by responding to inbound requests and documenting relevant case information.Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels.Ensure excellent customer satisfaction by responding in an appropriate and friendly manner.Work in a multicultural environment alongside a diverse team.Skills, qualifications, and interests you need to succeed in this role: You are a native Dutch speaker (this is a must)
and have a good level of English.You are looking for a job opportunity abroad.You are motivated and committed to your work.You have no trouble writing in Dutch.You are a team player and willing to work with many other nationalities.Sales/Commercial background is a plus.Previous experience in Customer Service or credit recovery experience is a plus.What is in it for you? CDI - 3 months of trial period.Working hours: 40h/week, 5 days/week, Monday to Friday (rotating shifts) 8am to 8pm - Saturday and Sunday 8 am to 5 pm.A package in line with the market: 1100€ gross/month x 14 months + up to 120€ / month bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months).If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay).Opportunity to be part of a challenging and fast-paced environment.Possibility to collaborate with some of the biggest brands in the industry.A multicultural and international environment.Fully paid training, professional development, and career evolution.Your Future Company:
Started by two French entrepreneurs in the year 2000, this company has become an international Customer Experience Specialist.
Currently, they are a global presence employing over 50,000 worldwide.
In their international hub in Lisbon, they take care of customer service experiences on behalf of some of the world's most progressive brands.
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