Technical Customer Advisor for Tech Company

Há 5 dias


Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiro
(French) Technical Customer Advisor for Tech Company

Job Openings: (French) Technical Customer Advisor for Tech Company

About the Job

Type of Position:

Key Languages:

Native level of French
Upper Intermediate English

Sector:

About Our Client:

Are you passionate about Customer Service? Would you like to work for a company that is a leader in its industry? This company provides its clients with services, systems, and products while ensuring top quality If you speak native French and would like to work in Lisbon, reach out to us

The Offer:

  1. Help customers resolve technical problems associated with the products or services.
  2. Assist clients on the telephone, email, and other channels in a genuine manner.
  3. Be an active listener. Show yourself always available to understand and ask clear questions to help the customer.
  4. Identify, study, and propose a solution for the technical issue.
  5. Provide good customer service, ensuring the client is always happy once the interaction is finished.
  6. Gather all relevant information into the system and deliver a high level of service.
  7. Stay up to date with all developments in the technical area of work to ensure you are always informed

Requirements:

  1. Excellent communication skills in French and fluency in English.
  2. Experience in customer support and working with a CRM is a plus.
  3. Genuine caregiver. Able to multi-task, proactive, and good with time management.
  4. Strong in phone calls, email writing, and social media.

Benefits:

  1. Salary package with performance bonuses.
  2. Accommodation provided for a special fee.
  3. Relocation flight reimbursement.
  4. Initial training and continuous learning opportunities.
  5. Team building activities.
  6. Great office space with plenty of restaurants and shops nearby and a coffee and chatting area.

The Process:

  1. Submit your application and don't forget to send an updated CV.
  2. Get a call from our Recruitment Specialist.
  3. Start your interview process.
  4. Get selected.
  5. Start your journey
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