Exams Sales and Customer Services Assistant

2 semanas atrás

Lisboa, Portugal British Council Tempo inteiro

Exams Sales and Customer Services Assistant

**Date**:26 Feb 2024

**Location**: Lisbon, European Union, PT

**Company**:British Council

Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model. The roles in the new operating model will be restricted to employees in the selection pool in the first instance. Selection for any jobs that remain unfilled following the agreed selection process will be conducted in line with the Global Recruitment policy.

**Sales and Customer Services Assistant - Lisbon Exams Department - Full-time (35 weekly hours)**

**Role Purpose**

The main duty of a Sales & Customer Service Assistant is to act as British Council’s ambassador for our Exams customers and provide top quality services to all customers meeting all Key Performance Indicators (KPIs). And to secure excellent sales results whilst ensuring a high-quality customer experience in handling enquiries about our Assessment services.

**Main opportunities for this role**:
To ensure CS service level targets are met or exceeded.
To ensure that first call resolution targets are met or exceeded.

**Main accountabilities**

**Customer Management**
Ensure you have a comprehensive understanding of the broad range of British Council services in order to be able to answer customers questions.

Sell a broad range of British Council assessment services to customers using appropriate sales and communication strategies.

**Customer care and account management**
Proactively manage customer enquiries and complaints according to departmental and national standards.

**Administration**
Understand and keep up to date with relevant processes and procedures for financial and administrative management, and processing of customer data.
Ensure compliance with processes and procedures.
Ensure accurate and complete data entry into British Council systems.
Ensure security of relevant documentation and British Council resources.

**Professional development**
To take part in the corporate Performance Management system in line with British Council policy.
Complete all mandatory training courses.
Work with operations & BD Manager as well as peers to constantly Enquiry handling and other skills relevant to the role.

**Language Requirements and Qualifications**:
**Essential**
- Proficient and fluent speaker and writer of Standard **Portuguese** - C2 CEFRL level
- Independent and fluent speaker and writer of Standard **English** - C1 CEFRL level
- Diploma/Degree or equivalent qualification, or equivalent work experience (at least 2 years)

**Desirable**
- University Degree

**Role specific knowledge, experience and skills**:
**Essential**
- At least 1 year of customer services experience preferably in services industries
- Managing complains level 1
- Accuracy (very high level of accuracy is required)
- Sales driven mindset
- Excellent customer management skills
- Positive, can-do and friendly personality
- Competent IT skills

**Desirable**
- knowledge of CRM systems (Salesforce)
- Excel advanced skills

**Important notes**:

- Evening and weekend working are part of the regular timetable. Weekly hours are scheduled on five working days (Monday/Friday or Tuesday/Saturday pattern)
- Conditional offer pending Pre-Appointment Screening (PAS) and Local Police checks (registo criminal)

**Further Information**

**Contract Type **- Fixed term contract for 24 months (possibility of renewal)

**Weekly Hours**:

- 35 hours (full-time)

**Pay Band **- Grade J /PB2 (starting salary € 1.136,88 gross salary plus meal allowance)

**Location - Lisbon main office**

**Start date of contract - mid-April 2024**

We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

  • Cmr, Logistics Post Exam Processing Assistant

    4 semanas atrás

    Lisboa, Portugal British Council Tempo inteiro

    CMR, Logistics Post Exam Processing Assistant **Date**:13-Feb-2023 **Location**: Lisbon, European Union, PT **Company**:British Council Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model. The roles in the new operating model will be restricted to employees in the selection pool...

  • Sales Assistant

    3 semanas atrás

    Lisboa, Portugal Freeport Fashion Outlet Tempo inteiro

    PART TIME (30H) - Freeport Lisboa Fashion Outlet - English Level 1 test required **Description**: We are looking for a retail Sales Assistant part time 30 H in Freeport Lisboa Fashion Outlet to help customers identify and purchase products they desire. - Sales assistant duties include selling, restocking and merchandising. - The goal is to provide high...

  • Cmr, Logistics Post Exam Processing Assistant

    2 semanas atrás

    Lisboa, Lisboa, Portugal British Council Tempo inteiro

    CMR, Logistics Post Exam Processing AssistantDate:13-Feb-2023Location: Lisbon, European Union, PTCompany:British CouncilTransformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model. The roles in the new operating model will be restricted to employees in the selection pool in the first...

  • Sales and Customer Services Assistant – Full-time

    4 semanas atrás

    Lisboa, Porto e Coimbra, Portugal British Council Portugal Tempo inteiro

    Role PurposeThe main duty of a Sales & Customer Service Assistant is to act as British Council's ambassador in our Teaching Center and provide top quality services to all customers meeting all Key Performance Indicators (KPIs). And to secure excellent sales results whilst ensuring a high-quality customer experience in handling enquiries about our English...

  • Sales and Customer Services Assistant – Full-time

    2 semanas atrás

    Lisboa, Porto e Coimbra, Portugal British Council Portugal Tempo inteiro

    Role PurposeThe main duty of a Sales & Customer Service Assistant is to act as British Council's ambassador in our Teaching Center and provide top quality services to all customers meeting all Key Performance Indicators (KPIs). And to secure excellent sales results whilst ensuring a high-quality customer experience in handling enquiries about our English...

  • Sales and Customer Services Assistant – Full-time

    4 semanas atrás

    Lisboa, Porto e Coimbra, Portugal British Council Portugal Tempo inteiro

    Role PurposeThe main duty of a Sales & Customer Service Assistant is to act as British Council's ambassador in our Teaching Center and provide top quality services to all customers meeting all Key Performance Indicators (KPIs). And to secure excellent sales results whilst ensuring a high-quality customer experience in handling enquiries about our English...

  • Sales Assistant

    2 meses atrás

    Lisboa, Portugal Christian Dior Couture Tempo inteiro

    **Position**: For our new opening in Lisbon, we are looking for a new Sales Assistant. Reporting to the Store Manager, the Sales Assistant’ responsibility is to contribute to the DIOR sales grow in the store. Also, attract and retain clients. She/he is responsible for representing the brand values, achievement of the sales targets, respect the brand image...

  • Sales Assistant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Freeport Fashion Outlet Tempo inteiro

    PART TIME (30H) Freeport Lisboa Fashion Outlet English Level 1 test requiredDescription: We are looking for a retail Sales Assistant part time 30 H in Freeport Lisboa Fashion Outlet to help customers identify and purchase products they desire. Sales assistant duties include selling, restocking and merchandising. The goal is to provide high class customer...

  • Customer Service Assistant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Maleo Tempo inteiro

    We are searching for an ambitious Customer Service Assistant to join our inspiring team at Maleo in Lisboa.Growing your career as a Full Time Customer Service Assistant is an unparalleled opportunity to develop vital skills.If you are strong in strategic planning, problem-solving and have the right experience for the job, then apply for the position of...

  • Sales Assistant

    2 semanas atrás

    Lisboa, Portugal Ripple Collective, Abu Dhabi Tempo inteiro

    Ripple Collective is a dynamic and innovative organisation, comprising a family of projects aimed at shaping the realms of design and creativity. Founded in 1995 in Portugal, we have since become a prominent force in the industry, driven by a passion for purposeful design, meaningful narratives and a celebration of good taste. Right now we’re looking for...

  • Sales and Trading Assistant

    3 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    SALES AND TRADING ASSISTANT (JOB NUMBER: 2405GMFOS18262) **About the job** The Sales and Trading Assistant team is responsible for all the desk tasks, namely booking trades and coordinating with back office teams a smooth settlement. Additionally, ensures a high level of post-trade service to all clients, as well innovation and automation of tasks. The...

  • Sales and Trading Assistant

    4 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    SALES AND TRADING ASSISTANT (JOB NUMBER: 2404GMFOS18169) **About the job** The Sales and Trading Assistant Team is responsible for all the desk tasks, namely booking trades and coordinating with back office teams a smooth settlement. Additionally, ensures a high level of post-trade service to all clients, as well innovation and automation of tasks. The...

  • Sales Assistant

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zadig&Voltaire Tempo inteiro

    More than 20 years after its launch, the brand continues its epic growth by multiplying store openings.We are currently looking for a 25-hour position as a sales assistant for our Boutique at LisbonThe Zadig & Voltaire sales assistant is always attentive to customers, sales-oriented and an enthusiastic representative of the brand.To join us is to integrate:A...

  • Sales and Trading Assistant

    2 semanas atrás

    Lisboa, Portugal BNP Paribas Tempo inteiro

    SALES AND TRADING ASSISTANT (JOB NUMBER: 2405GMFOS18373) **Keywords**:G10 Rates, Interest rate swaps, Swaptions, Post Trade, Novations, Sales, Trading **About the job** The Trader and Sales Assistant team aims to accompany the continuous enhancement of the quality of service provided to our clients, notably post-trade services. Its role is to support...

  • Customer Service Assistant

    3 semanas atrás

    Lisboa, Portugal Novartis Tempo inteiro

    **AAA Statement** **Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.** **AAA offers professionals the opportunity to...

  • Sales and Trading Assistant

    2 semanas atrás

    Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

    SALES AND TRADING ASSISTANT (JOB NUMBER:2404GMFOS18169)About the jobThe Sales and Trading Assistant Team is responsible for all the desk tasks, namely booking trades and coordinating with back office teams a smooth settlement. Additionally, ensures a high level of post-trade service to all clients, as well innovation and automation of tasks. The Sales and...

  • Sales Assistant

    3 semanas atrás

    Lisboa, Portugal Freeport Fashion Outlet Tempo inteiro

    PART TIME (WEEKENDS AND HOLIDAYS) Freeport Lisboa Fashion Outlet English Level 1 test required Description Multinational company in the fashion/retail area is recruiting Sales Assistant / Salesperson part-time 16 hours week: CONTRACT DURATION No term applied AVAILABILITY Next week WORKLOAD Part time (weekends and holidays) MINIMUM RETAIL...

  • Sales Assistant

    3 semanas atrás

    Lisboa, Portugal Freeport Fashion Outlet Tempo inteiro

    PART TIME (25H) Freeport Lisboa Fashion Outlet English Level 1 test required Description Who we are Since 1981, Laranjinha has been producing baby and children's clothing, combining high quality and maximum comfort. A unique and authentic conception of our collections spanning generations, combining the use of soft, natural materials with...

  • Sales Assistant

    1 semana atrás

    Lisboa, Portugal Claire'S Tempo inteiro

    About the Role As a Sales Associate at Claire's, you will be responsible for: Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales Delivering sales through friendly and efficient customer service Ensuring our customers have a fun and enjoyable shopping experience Demonstrating Claire's...

  • Sales, Marketing

    2 semanas atrás

    Lisboa, Portugal Blu Selection Tempo inteiro

    You are looking forward to a new challenge abroad? You are excited about enjoying life under the Portuguese sun? Does sales, Technology or Online-Ads sound interesting to you? Or do you simply care about providing excellent customer service and making people smile with your work? If you are creative, motivated and communicative then we might just have what...