Senior Support Specialist U4b
2 semanas atrás
**About the Role***
Uber for Business (U4B) is rapidly growing and is positioned to be the next growth engine for Uber.
The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support
- Demonstrate empathy while solving customer concerns
- Deliver high-quality customer support and customer happiness while solving complex inbound or outbound customer issues that may not have a well-documented procedure, and where relevant to the line of business, outbound phone support
- Work on both phone and ticket-based cases, if relevant, and resolve escalations
- May perform root cause analysis and present findings
- Highlight common ticket types/issues to the Team Lead
- Be able to do a proactive phone outreach when needed
**Basic Qualifications**
Native or Close to Native English reading and writing
Experience working in a highly diligent environment, demonstrating a high degree of diligence and accountability
Outstanding written and verbal communication skills
Outstanding reading and interpretation ability, attention to detail
Resistance to stress and pressure of working with short deadlines
Passion for driving quality and process improvement. Confident presenting feedback and findings to stakeholders
Strong teamwork skills towards a shared sense of purpose
**Nice to Have**
- B2B experience
- Invoice/Billing basic knowledge
-
Community Support Representative
4 semanas atrás
Lisboa, Portugal Uber Tempo inteiro**About the Role** *** Uber for Business (U4B) is rapidly growing and is positioned to be the next growth engine for Uber. The Community Operations organization at Uber is responsible for delivering outstanding customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to...
-
Senior Support Specialist
1 semana atrás
Lisboa, Portugal Bosch Tempo inteiroAt Bosch we will replace our current Organizational and Position Management with Employee Central to gain the benefits for our existing Talent processes in SuccessFactors but later as well on the HR Administration processes. This will have an impact on all the associates at Bosch as well on the connected systems. As Senior Support Specialist in the 2nd level...
-
Senior Business Support Specialist
Há 7 dias
Lisboa, Portugal DSV Tempo inteiroJob Req Number: 66790 Time Type: **_PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS._** Are you looking to join a dynamic and innovative team that is driving the digital transformation of one of the largest transportation companies in the world? Look no further! At DSV, our Digital Office in our...
-
Senior Application Developer
Há 6 dias
Lisboa, Portugal Landing.Jobs Tempo inteiroAnúncio inativo Esta oferta de emprego já não está atual. Procure ofertas de emprego parecidas na localização selecionada. Ofertas de emprego interessantes nas proximidades: Senior Software Developer - Loures, Lisboa - Landing.jobs Senior PHP Backend Developer - Lisboa - Landing.jobs Senior Software Developer - Almada, Setubal - Landing.jobs SAP HANA...
-
Senior Application Developer
Há 4 dias
Lisboa, Portugal Landing.Jobs Tempo inteiroAnúncio inativo Esta oferta de emprego já não está atual. Procure ofertas de emprego parecidas na localização selecionada.Ofertas de emprego interessantes nas proximidades: Senior Software Developer - Loures, Lisboa - Landing.jobs Senior PHP Backend Developer - Lisboa - Landing.jobs Senior Software Developer - Almada, Setubal - Landing.jobs SAP HANA...
-
IT Support Specialist
4 semanas atrás
Lisboa, Portugal Coverflex Tempo inteiro**About Us**: Compensation is more than a pay-check, and traditional approaches don’t adequately reflect it or the way people work today. We’re on a mission to change that. We see compensation as everything a company gives their people in return for the work they do. It should be easier to understand, offer, manage and spend. Long-term, we’re working...
-
Technical Specialist Support Edw
Há 5 dias
Lisboa, Portugal Olisipo Tempo inteiroReferência OLI_Technical Specialist Support EDW_Lisboa **Descrição**: Analyst Developer **Perfil**: Procuramos um Technical Specialist Support EDW para integrar um projeto em Lisboa. - Responsável pela manutenção da DW antiga e da EDW através de imediata resposta a incidências em ambiente produtivo, diariamente resolve possíveis ocorrências na...
-
Italian B2B Support Specialist
Há 20 horas
Lisboa, Portugal Konecta Portugal Tempo inteiroDescription Role DescriptionThis is a full-time on-site role for a B2B Support Specialist.The B2B Support Specialist would provide assistance and support to the couriers and delivery people of our client, walk workers through solutions, and also document issues and solutions provided in the company's database. Requirements QualificationsAnalytical...
-
Italian B2B Support Specialist
Há 20 horas
Lisboa, Portugal Konecta Portugal Tempo inteiroDescriptionRole DescriptionThis is a full-time on-site role for a B2B Support Specialist.The B2B Support Specialist would provide assistance and support to the couriers and delivery people of our client, walk workers through solutions, and also document issues and solutions provided in the company's database.RequirementsQualificationsAnalytical...
-
Support Specialist
2 semanas atrás
Lisboa, Portugal Devoteam Tempo inteiroSupport Specialist, Hybrid About DevoteamAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA,...
-
Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Devoteam Tempo inteiroSupport Specialist, Hybrid About DevoteamAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA,...
-
German B2B Support Specialist In Sunny Lisbon
Há 20 horas
Lisboa, Portugal Konecta Portugal Tempo inteiroDescription: Role Description This is a full-time on-site role for a B2B Support Specialist. The B2B Support Specialist would provide assistance and support to the couriers and delivery people of our client, walk workers through solutions, and also document issues and solutions provided in the company's database. Requirements: Qualifications Analytical...
-
Técnico De Saúde, Segurança E Ambiente
2 semanas atrás
Lisboa, Portugal Edmond Pharma S.R.L. Tempo inteiroTécnico de Saúde, Segurança e Ambiente - Senior SpecialistA Recipharm é uma CDMO (Contract Development and Manufacturing Organisation) líder na indústria farmacêutica e, no âmbito do seu processo de crescimento consolidado, encontra-se atualmente a recrutar um Técnico de Saúde, Segurança e Ambiente para a função de EHS&S Senior Specialist em...
-
Senior Specialist Project Coordination
2 semanas atrás
Lisboa, Portugal Amadeus Tempo inteiroSenior Specialist Project Coordination page is loaded Senior Specialist Project Coordination Apply locations Lisbon time type Full time posted on Posted 7 Days Ago job requisition id R19177 Job Title Senior Specialist Project CoordinationCommon accountabilities: - Has working experience and advanced and specialized technical/functional knowledge in own...
-
Senior Specialist Project Coordination
2 semanas atrás
Lisboa, Portugal Grabjobs Portugal Tempo inteiroSenior Specialist Project Coordination page is loaded Senior Specialist Project Coordination Apply locations Lisbon time type Full time posted on Posted 7 Days Ago job requisition id R19177 Job Title Senior Specialist Project Coordination Common accountabilities: - Has working experience and advanced and specialized technical/functional knowledge in own...
-
Senior Specialist Project Coordination
2 semanas atrás
Lisboa, Portugal 1033 Amadeus Soluciones Tecnologicas S.A. (Portugal) Tempo inteiroSenior Specialist Project Coordination page is loaded Senior Specialist Project Coordination Apply locations Lisbon time type Full time posted on Posted 8 Days Ago job requisition id R19177 Job Title Senior Specialist Project CoordinationCommon accountabilities: - Has working experience and advanced and specialized technical/functional knowledge in own...
-
Senior Specialist Project Coordination
Há 6 dias
Lisboa, Portugal 1033 Amadeus Soluciones Tecnologicas S.A. (Portugal) Tempo inteiroSenior Specialist Project Coordination page is loaded Senior Specialist Project Coordination Apply locations Lisbon time type Full time posted on Posted 13 Days Ago job requisition id R19177 Job Title Senior Specialist Project CoordinationCommon accountabilities: - Has working experience and advanced and specialized technical/functional knowledge in own...
-
Senior Application Developer
1 semana atrás
Lisboa, Portugal Landing.Jobs Tempo inteiroAt Digital Transformation (Contractor), in Lisbon, Portugal Expires at: 2024-07-29 Remote policy: Partial remote Senior Application Developer - Informix Specialist Main requirements Minimum experience of 6 years in analysis and programming of applications. Minimum of 2 years of experience in development projects using Informix database and application...
-
Onboarding Support Specialist
Há 5 dias
Lisboa, Portugal Airbus Tempo inteiro**Responsibilities - your mission Inspired by “you only get one chance to make a first impression”, we want to offer the best experience to each of our future newcomers. We are then looking for an Onboarding Support Specialist to join Airbus in our GBS in Lisbon. You will be contributing to the “ramp up” of Airbus by providing support to the...
-
Application Support Specialist
1 semana atrás
Lisboa, Portugal Itdsportugal.Pt Todos Tempo inteiroDive into the world of cutting-edge IT solutions, where your expertise in application support shapes the future of our user experiences.This is a Lisbon-based hybrid opportunity – 3 days in-office, and 2 days of remote work per week. As an Application Support Specialist, you will be working with a global leader in the information and communication...